Service Support Worker

XenZone are pioneers of online counselling in the UK and our vision is to lead the way in using digital technology to remove barriers to achieving emotional and mental health.

We are working with over 35 local authorities, CCGs, mental health trusts and charities to ensure it's easy and safe for all generations to access the best emotional and mental health services as and when they need.

Since being founded in 2001 we have helped over 95,000 young people and adults through our online support platforms, Kooth, for children and young people, and Qwell, for adults. Our team of counsellors, support workers and therapists are professionally qualified and operate under close clinical supervision to deliver the highest quality service to our users.

We are seeking to employ a part-time Service Support/Integration & Participation Worker who will work with children, young people, professionals and stakeholders, for 28 hours per week. The successful candidate will deliver presentations, training sessions and group work to small and large audiences, working effectively in networks and with partners to ensure that our Kooth service is promoted and embedded as part of local pathways and integrated services.

Job Summary: To ensure that the Kooth service is fully integrated into our clients settings and that the needs of local young people are being met by the service.

Main responsibilities

• To deliver promotional presentations and informative training on the Kooth service to small groups and large audiences including: young people, professionals and other stakeholders.
• To develop and deliver the Kooth Ambassador programme including workshops with young people who want to become ambassadors
• To take the lead for integration planning and activity within the area, encouraging young people to participate in the design and development of Kooth services through collating feedback and facilitating focus groups
• To deliver issue-based training programmes and resilience programmes in schools to teachers and young people around mental health and emotional wellbeing, safeguarding wherever necessary
• To develop and maintain effective working relationships with all relevant stakeholders and services that have contact with young people to ensure awareness of service, engagement of target groups, and establish pathways into other services
• Attending local network and partnership meetings, giving feedback on how the Kooth service is operating, understanding local issues and agendas regarding the needs of young people and our commissioners, and ensuring that what we are delivering is effective and relevant
• To be aware and knowledgeable of the contracts which exist in each area of the country and be able to assist the managing director and counselling service manager in contract compliance and to assist in providing information for Commissioners in all areas.
• To undertake any requests made by the XenZone Management Team which are relevant to the post of Integration and Participation Specialists

Essential candidate criteria

• A relevant professional qualification in youth work, teaching, mental health, counselling, or psychotherapy
• Experience working with young people (11-25) in face to face settings
• Evidence of your capability to deliver group work, presentations and training to different types and sizes of audiences
• Knowledge and understanding of adolescent development, the issues and inequalities they face, and a commitment to improving their emotional well-being
• Ability to positively, proactively, and professionally communicate and engage with a variety of people in different settings
• The post requires travel predominately across Lincolnshire with occasional travel to head office in Manchester. The post holder will work predominantly from home.
• The above position is subject to a successful Disclosure and Barring Service check as part of recruitment procedures