Operations Manager
- Recruiter
- Serco Leisure
- Location
- Marlow
- Salary
- Competitive
- Posted
- 26 Oct 2016
- Closes
- 30 Oct 2016
- Sectors
- Sport & Leisure
- Contract Type
- Permanent
- Hours
- Full Time
DESCRIPTION/RESPONSIBILITIES:
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors.
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.
Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain`s leading sports men and women, and aims to provide a world class experience where everything we do ensures that our customers are valued and their satisfaction and recommendation to others is paramount.
Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events and team-building days. It is located close to London and major transport links, and sits on the borders of Berkshire and Buckinghamshire in stunning grounds on the banks of the River Thames.
We are currently recruiting for an Operations Manager to work 39 hours per week, Monday - Sunday, hours worked will be dependent on the needs of the business.
The Operations Manager is responsible for the day to day performance of the contract and meeting the specifications and expectations of the Client/Organisation and the Company. You will also provide vision and leadership to ensure the aims and objectives of the Client/Organisation and Serco are met.
Main Duties and Responsibilities;
* Provide strong leadership and staff management of the Operations team.
* Act as lead and responsible person for H&S management at the site, supporting other heads of service.
* Prepare and present the relevant sections of the Monthly Performance Management report to Sport England.
* Co-ordinate and ensure reactive maintenance is undertaken in line with rectification periods within the contract.
* Ensure that the facilities are maintained appropriately to deliver the sporting needs of the NGBs and elite athletes on site as necessary.
* Support the Deputy Contract Manager to maintain Quest (UK Quality Scheme for Sport and Leisure) and other recognised management system standards, e.g. Hospitality Assured, as necessary.
* Ensure the customer feedback system is effectively managed.
* Ensure a continuous and professional approach to staff training and development, implementing and delivering a comprehensive training programme across all areas of service delivery.
Essential / Desirable Skills for the role;
* Hold a qualification applicable to general business or leisure industry operations is essential.
* Proven experience in Operations management or a similar position with responsibility for operational service delivery is essential.
* Hold a First Aid at Work Qualification including Defibrillator is essential.
* Hold a suitable H&S qualification with NEBOSH General Certificate in Occupational Health and Safety or equivalent is desirable.
* Experience of data analysis and management reporting.
* Experience of budget and financial process management.
* Excellent communication and customer care skills.
* Excellent organisational and motivational skills.
We are looking for a high calibre candidate and will offer an attractive salary and benefits package to the right person. Benefits include:
* Free Gym membership
* Staff meal discounts
* On site accommodation when duties require (please note this is not a live in role)
* Paid overtime opportunities
* Pension scheme
* Family Healthcare scheme
* Childcare Vouchers
* Discounts and money off vouchers for a wide range of goods and services
* Work and Life Support service
* Qualification opportunities
If you have the essential skills, experience and qualifications to fulfil this role, please apply now and upload a copy of your CV in a word or PDF format.
On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors.
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.
Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain`s leading sports men and women, and aims to provide a world class experience where everything we do ensures that our customers are valued and their satisfaction and recommendation to others is paramount.
Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events and team-building days. It is located close to London and major transport links, and sits on the borders of Berkshire and Buckinghamshire in stunning grounds on the banks of the River Thames.
We are currently recruiting for an Operations Manager to work 39 hours per week, Monday - Sunday, hours worked will be dependent on the needs of the business.
The Operations Manager is responsible for the day to day performance of the contract and meeting the specifications and expectations of the Client/Organisation and the Company. You will also provide vision and leadership to ensure the aims and objectives of the Client/Organisation and Serco are met.
Main Duties and Responsibilities;
* Provide strong leadership and staff management of the Operations team.
* Act as lead and responsible person for H&S management at the site, supporting other heads of service.
* Prepare and present the relevant sections of the Monthly Performance Management report to Sport England.
* Co-ordinate and ensure reactive maintenance is undertaken in line with rectification periods within the contract.
* Ensure that the facilities are maintained appropriately to deliver the sporting needs of the NGBs and elite athletes on site as necessary.
* Support the Deputy Contract Manager to maintain Quest (UK Quality Scheme for Sport and Leisure) and other recognised management system standards, e.g. Hospitality Assured, as necessary.
* Ensure the customer feedback system is effectively managed.
* Ensure a continuous and professional approach to staff training and development, implementing and delivering a comprehensive training programme across all areas of service delivery.
Essential / Desirable Skills for the role;
* Hold a qualification applicable to general business or leisure industry operations is essential.
* Proven experience in Operations management or a similar position with responsibility for operational service delivery is essential.
* Hold a First Aid at Work Qualification including Defibrillator is essential.
* Hold a suitable H&S qualification with NEBOSH General Certificate in Occupational Health and Safety or equivalent is desirable.
* Experience of data analysis and management reporting.
* Experience of budget and financial process management.
* Excellent communication and customer care skills.
* Excellent organisational and motivational skills.
We are looking for a high calibre candidate and will offer an attractive salary and benefits package to the right person. Benefits include:
* Free Gym membership
* Staff meal discounts
* On site accommodation when duties require (please note this is not a live in role)
* Paid overtime opportunities
* Pension scheme
* Family Healthcare scheme
* Childcare Vouchers
* Discounts and money off vouchers for a wide range of goods and services
* Work and Life Support service
* Qualification opportunities
If you have the essential skills, experience and qualifications to fulfil this role, please apply now and upload a copy of your CV in a word or PDF format.
On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.