Firewall Change Specialist - Leading IT Managed Service Provider (Cisc

Firewall Change Specialist - Leading IT Managed Service Provider (Cisco ASA)

Hemel Hempstead - GBP47K + Bonus + Benefits

My client a leading IT managed Services Providers are currently recruiting for an experienced Firewall Engineer. The successful candidate will perform technical validation of any submitted change request to ensure the integrity of the customer's network is maintained. As well as having experience as a Firewall engineer in a Customer Service/Managed Service environment.

Skills & Qualifications

• Experience as a Firewall engineer in a Customer Service/Managed Service environment
• Capable of being security cleared
• Working knowledge and adherence to ISO27001 guidelines
• Maintain accreditation to Cisco CCNA Security or equivalent
• Specialised knowledge of Firewall architecture and Cisco Firewall products
• Routinely manage complex changes and networking problems with Cisco Firewall Technology
• Ability to take non-technical requirements and convert them to appropriate device configuration
• Knowledge of IPv4 addressing and Network address translation techniques
• Knowledge of protocol architecture for common applications relating to impact on Firewall configuration and security
• Experience troubleshooting connectivity issues through Firewalls using available tools
• Desirable knowledge of MPLS networking eg QoS, CoS, IP-VPN.
• Basic Understanding of Network management platforms and SNMP
• Desirable knowledge of Network Management tools, windows and OS
• Basic knowledge of Security management tools, SIEM
• We use CA suite of products .Ehealth, Spectrum, so ideally some exposure to these.

Responsibilities

• Perform technical validation of any submitted change request to ensure the integrity of the customer's network is maintained
• Document all change activity, to include scope of works, risk assessment, test plans and fall back plans where appropriate
• Following implementation of changes ensure all documentation is updated.
• To form part of the Change Management Team to assist with the transition to in-life of new customers and services, within the dedicated customer network and also to decommission services on termination.
• Following implementation of changes, ensuring all SMC Systems are updated and reflects new topology.
• Provide technical advice and supervision to In Life Onsite Engineers and others as and when required for Managed Service Customers, so as to develop their capabilities and ensure customer service standards are met
• Attend nominated SMC Account Service Review Meetings when required to do so, to provide a technical interface to customer network support representatives and technical assistance to the Service Delivery Manager.
• Maintain and develop currency and relevance of technical competence, with Cisco, seeking and applying relevant training opportunities, self-learning and best practice
• Provide on-demand technical escalation to Incident Management personnel ensuring customer problems are resolved or that service is restored in accordance with service level agreements.
• To work and often lead a virtual team with all the attributes to manage customer expectations in a crisis situation where the impact to a customer's business exceeds the value of service credits permissible.
• To attend internal and external (customers) Change Advisory Boards (CAB), influencing customer decisions and best practise.
• Attend customer premises when necessary to facilitate and progress complex, high risk change activity.