IT Support Engineer - Chester
- Recruiter
- BCT Resourcing
- Location
- Chester West Employment Park, Chester, Cheshire
- Salary
- £15,000 - £20,000 per annum
- Posted
- 26 Oct 2016
- Closes
- 23 Nov 2016
- Ref
- 1330679
- Sectors
- IT, IT Support, Programming
- Contract Type
- Permanent
- Hours
- Full Time
Established IT Services Company based in Chester are looking for an IT Support Engineer to join their support team. The ideal candidate will have a good working knowledge of IT Support and will have worked in a similar role previously.
The role will involve taking IT support calls from clients covering a range of Microsoft technologies, from desktop up to server operating system and solutions such as Microsoft Exchange Server. There will also be some aspects of Linux support, previous experience desirable although training will be given You will also be required to support other networking devices such as switches, firewalls/routers, printers and server side processes such as Active Directory and Group Policy.
The successful candidate will be able to demonstrate effective skills in supporting clients to a 1st and 2nd line level with a range of clients, most of which all have their own unique setup and way of working. You will ensure that all support calls and queries are dealt with in an efficient manner and in line with our clients SLA terms. You will work to tight deadlines and be happy to take ownership of support queries as they come in, seeing them to completion or escalating them to another member of the team should the need arise. We encourage on the job training at all times and our staff are happy to sit and work through problems with you so that your ongoing personal training is constant throughout your time with the company.
You will have a good working knowledge of both LAN and WAN networks and how to fault find on common issues that can arise with these type of connections.
Successful candidates will hold the following range of skills and experience.
Microsoft Server OS (2012-2003)
Microsoft Exchange Server (2013-2003)
Microsoft SQL Server (2012-2005)
Windows Desktop OS (8-Win XP)
Desirable skills:
Microsoft Hyper-V Server
VMware
DNS
IIS
Active Directory/Group Policy
TCP/IP
Relevant Qualification:
Any Microsoft MCSE Module
Ideally 2 years experience working within a similar position
The role will involve taking IT support calls from clients covering a range of Microsoft technologies, from desktop up to server operating system and solutions such as Microsoft Exchange Server. There will also be some aspects of Linux support, previous experience desirable although training will be given You will also be required to support other networking devices such as switches, firewalls/routers, printers and server side processes such as Active Directory and Group Policy.
The successful candidate will be able to demonstrate effective skills in supporting clients to a 1st and 2nd line level with a range of clients, most of which all have their own unique setup and way of working. You will ensure that all support calls and queries are dealt with in an efficient manner and in line with our clients SLA terms. You will work to tight deadlines and be happy to take ownership of support queries as they come in, seeing them to completion or escalating them to another member of the team should the need arise. We encourage on the job training at all times and our staff are happy to sit and work through problems with you so that your ongoing personal training is constant throughout your time with the company.
You will have a good working knowledge of both LAN and WAN networks and how to fault find on common issues that can arise with these type of connections.
Successful candidates will hold the following range of skills and experience.
Microsoft Server OS (2012-2003)
Microsoft Exchange Server (2013-2003)
Microsoft SQL Server (2012-2005)
Windows Desktop OS (8-Win XP)
Desirable skills:
Microsoft Hyper-V Server
VMware
DNS
IIS
Active Directory/Group Policy
TCP/IP
Relevant Qualification:
Any Microsoft MCSE Module
Ideally 2 years experience working within a similar position