Senior Advice, Support & Guidance Worker

Fixed term contract until March 2018

Closing date: 8 November 2016 (at Midnight)

We’re looking for a well-organised individual who’s used to providing specialist level housing advice to join us in the exciting new role of Senior Advice, Support & Guidance Worker.

Shelter Birmingham is a dynamic city centre hub offering an holistic advice and support service to a diverse range of clients. Over 8,000 clients a year attend our drop in services and our vision is to ensure that all clients are offered a full range of interventions that will fully resolve their circumstances. This post is a senior role within our Homelessness Prevention and Welfare Service, based at the offices of our partner, Sifa Fireside, and providing a single access point for single homeless and childless couples. Working within a psychologically informed environment, the service delivers comprehensive housing advice on a range of issues and is integrated with the specialist support services provided by Sifa. 

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

• Working flexibly, provide advice and support, manage the advisers based at the service and work closely with, and be line managed by, a Team Leader based at Shelter Birmingham
• Make sure anyone approaching the service receives a responsive, timely, quality assured service that provides a holistic and integrated solution to their problem
• Handle your own caseload, including make representation on behalf of clients to a variety of external agencies and authorities
• Monitor and evaluate the effectiveness of the service, raise policy issues, assist with delivering volunteering opportunities and keep accurate records.

And what you’ll need:

• Experience of working within a safeguarding framework with people with multiple and complex needs and preparing, planning and delivering briefings and/or group work sessions
• A proven ability to work with a wide variety of statutory and non-statutory stakeholders, a results-driven, customer-focused approach and respect for others opinions and feelings
• A flair for understanding an organisation’s strategic aims, seeing the bigger picture and visualising the future of a service, challenging the status quo and introducing new ideas where appropriate
• Proficiency using Microsoft Office applications and case management systems and preferably the ability to type.

For further information about the role and the benefits of working for Shelter please download the job description.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.