Customer Service Executive

Recruiter
Red Recruitment - Cardiff
Location
Cardiff, Wales
Salary
£15000 - £16000 per annum
Posted
25 Oct 2016
Closes
22 Nov 2016
Ref
CR145
Contact
Red Recruitment
Sectors
Customer Service & Call Centre, Call Centre - Inbound
Contract Type
Permanent
Hours
Full Time

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Do you have excellent Customer Service experience? Our Financial Services client, based in Cardiff, is seeking to recruit a Customer Service Executive to work within the customer service team. This highly sought after position will see you dealing with inbound enquiries, assisting both new and existing customers with their bank account queries and discussing other relevant products and services where appropriate.

As a Customer Service Executive, you will be responsible for:

KEY TASKS


  • First class telephone manner in dealing with inbound/outbound calls and in line with DPA guidelines
  • Opening and distributing of incoming/outgoing mail
  • Carry out administrative tasks in relation to processing new applications
  • Process and allocate payments made by debit card and cheques from customers
  • Carry out additional administrative tasks as and when required

    • The successful Customer Service Advisor working in Cardiff will have previously worked within a contact centre or customer service role. To apply for this role, you should also be able to demonstrate excellent verbal and written communication skills, with a confident yet friendly approach to customer service, as well as excellent attention to detail and administration skills.

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