Assistant Commercial Manager

About Us:

First Bus is one of Britain's largest bus operators. We operate around a fifth of all local bus services outside London.

A fleet of some 6,400 buses carry approximately 1.6 million passengers every single day in a huge number of communities.

From as far North as Aberdeen to as far South as Cornwall, First's buses help our customers access employment, education, retail and leisure. Our buses connect communities and help create vibrant local economies.

Our customers are at the heart of everything we do at First Bus. We are committed to providing quality bus services that are punctual, reliable and offer good value for money.

The Roles

We are recruiting to four new, and exciting, positions and are looking for customer focused, and dedicated, individuals to join our team.

Are you passionate about Customer Service?

Do you aim to bring professional, high quality service to all customers?

Do you wish to join a company that puts their employees first?

We are looking for individuals who are self-motivated and who have a flexible approach to work and are keen to support others.

In return First will provide a modern and supportive environment and full commitment to your career development. We want you to feel rewarded, valued and engaged so we are offering the most valuable and wide ranging rewards package in the UK transport industry.

We make sure we can provide the highest levels of service to our customers by continuous investment in new vehicles so you will have an opportunity to work with the fleet which is one of the youngest in the country.

Just the ticket, right? Take a look at our current vacancies below and journey over to https://www.firstgroup.com/careers

Assistant Commercial Manager - circa £28k

Working closely with the General Manager, Commercial leads and Operations teams, First Cymru are looking to appoint an Assistant Commercial Manager.

With a flexible approach to work, the Assistant Commercial Manager will ensure business development opportunities are realised and the commercial department achieve the highest possible standards of outputs.

Undertaking responsibilities such as liaising with local authorities, depot management and other agencies with regards to roadworks and events; as well as investigating certain complaints, the Assistant Commercial Manager will need excellent attention to detail, an ability to meet tight deadlines and a high standard of both oral and written communication skills.

Working 39 hours per week, the Assistant Commercial Manager will be joining on a competitive salary and generous benefits package, including free bus travel, discounted train travel, access to a pension scheme and discounted prices at a wide range of retailers. 

Basic Purpose of the Role

To work closely with the General Manager, Commercial leads and Operations teams to ensure that business development opportunities are realised and the highest possible standards of output from the commercial department are attained and business critical systems are managed where required.

Main Responsibilities

• Preparation of tender and contract documentation to good standard of accuracy and quality
• Co-ordination of punctuality monitoring system
• Co-ordination of competition monitoring
• Investigation of certain complaints, liaising with Customer Services and writing reports for as required.
• Participate in pro-active and reactive management of social media platforms
• Assist the General Manager in identifying new business opportunities.
• Production and analysis of historical business data and preparation of business cases.
• Liaison with local authorities, depot management and other agencies with regards to roadworks and events, including route planning, creation and display of ad-hoc publicity and internal staff communications in support of Marketing Manager.
• Assist the Network Planner with service changes including preparation of route registration documents and the creation of duty boards and working timetables
• Support the management and administration of ticket machines
• Assists with general fares and product analysis
• Customer liaison including, but not limited to, attendance at customer panel (often out of office hours), on line events, in person customer events
• Provide overall general support to General Manager

Skills, Experience and Qualifications Required

• Excellent attention to detail.
• Good communication skills both written and oral.
• Flexible approach to working hours according to the needs of the business.
• Ability to work from own initiative or under instruction.
• Able to gain confidence and respect of staff and business stakeholders

Desirable

• Knowledge of bus industry computer software such as scheduling packages and Real Time Information systems.
• Experience of timetable, crew duty scheduling and rota construction.
• Hold a driving licence

Benefits

In return for your work, you'll discover a safe and secure job with good rates of pay, and loads of perks like a pension, generous holiday entitlement, great training, free travel (including free bus travel and discounted train journeys) and discounts at a wide range of retailers. You'll also be given the opportunity for continuous development to help you grow in your role.