Technical Claims Handler

Job: Technical Claims Handler

Salary: £16,500 - £18,000 plus fantastic benefits

Company: Easi-Drive

Benefits: Car Scheme, savings scheme, bonuses, football tickets, childcare vouchers, beaty treatment.

Location: Near Gatley, Wythenshawe

An opportunity has arisen to join this fast paced exciting company with great fun and benefits.

Job Overview:

The role of the Technical Claims Handler is to provide excellent customer service and to ensure that all processes relating to Credit Hire and Credit Repair are managed in line with operational and department SLA's and to the agreed standard.

To ensure all hire periods are managed in line with the GTA and that all claims have been progressed down the preferred route.

Pride In Place - Pay attention to Pride in Place for self ensuring that own work and rest areas are kept clean and tidy 'clear desk policy is adhered to and all elements of company policies are adhered to.

Roles and Responsibilities:

• To take over cases once on hire and review to progress the claim
• To minimise the hand over lag of total loss cases to PAV department
• To ensure the claims are progressed down the preferred route.
• To ensure the new claims takeover lag is kept at 1 day
• To monitor all repairs in line with the GTA
• Ensure all clients and business partners are kept updated.
• All files must have clear notes and quality to be reviewed at all times. If the present position is not evident in 30 seconds the note is not clear.

Managing Self

• Prepare and attend team meetings as requested
• Take ownership for personal development
• Ensure excellent personal organisational skills
• Manage workload and achieve deadlines
• Manage personal workloads and stress
• Adhere to shift pattern

KPI's ( Daily focus, Weekly/Monthly reports )

The technical claims handler must remain responsible for their own work and KPI's

• Day 1 diaries
• Calls answered / lost
• Option 1 Conversion
• RWRS Conversion
• Minimise the PAV handover lag
• Managing hire periods in line with GTA
• Vehicle collected within the ETA timescales
• Short Settlements in line with company KPI's ( correctly monitored cases, identifying fraud, liability)