Customer Service Advisor
- Recruiter
- Linc-Cymru Housing Association Ltd
- Location
- Cardiff, Cardiff (Caerdydd)
- Salary
- £21,913.00 per annum
- Posted
- 21 Oct 2016
- Closes
- 30 Oct 2016
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Can you deliver outstanding customer service?
Customer Service Advisor
Linc Head Office, Newport Road, Cardiff
£21,913.00 per annum + attractive benefits
37 hours per week, Monday to Friday, between 8am and 6pm on a rota basis
Fixed Term Contract for a period of up to one year to cover maternity leave
Linc is a registered social landlord operating across 10 local authority areas in South Wales, providing good quality social housing to local communities. Linc believes that every person has a right to enjoy life in their own way, providing they don’t adversely affect the lives of those living and working around them. We work with partner agencies and residents to achieve safer, stronger communities, making our neighborhoods a good place to live.
To help us deliver outstanding customer service, our front line customer contact team act as the first point of contact for our customers via the telephone and for face-to-face enquiries. No two days will be the same and you must be able to juggle a variety of administrative tasks and handle telephone callers and visitors with professionalism at all times.
A team player, you will have bundles of enthusiasm, together with strong administrative, organisational and problem solving skills and the confidence to communicate effectively providing general advice and information to our customers, suppliers and other key stakeholders.
A cool head will be needed at all times as you must be able to prioritise conflicting demands and manage sometimes challenging situations with initiative and confidence. It goes without saying that you should be professional, flexible, reliable and well organised with the ability to prioritise tasks throughout each day.
As well as front line customer contact and administrative experience, any previous experience of working in or alongside a social housing organisation would be an advantage as would any knowledge of welfare reforms, rent arrears, repairs and maintenance.
Closing date for applications is 30th October 2016 at 23:59.
To complete an online application form please visit our website:
http://www.latestvacancies.com/linc-cymru/