Customer Service Advisor

A Customer Service Advisor is required to join a professional car & van rental company operating throughout the South East. They currently have 11 branches running over 1,300 vehicles. This is a great opportunity to join an expanding company. They require a full-time Customer service adviser to work at their head office in Guildford.

What you will be doing?:

- Providing accurate and prompt responses for customer needs and requests.
- Providing vehicle demonstrations to customers prior to them renting the vehicle (training will be provided).
- Taking bookings over the phone, face to face and via email.
- Checking vehicles back in on their booking system - Prohire.
- Checking customer licence details and ID securely.

What they expect from you?:

- Excellent customer service skills.
- Excellent organisational skills.
- Automotive knowledge would be advantageous.
- Good telephone manner and the ability to communicate with customers.
- Flexibility to work additional hours to meet business requirements where needed.
- Full UK driving licence.
- Live within a 10 mile radius of the Branch to reduce travel time to work.

The successful candidate should possess the necessary skills to work as part of a vibrant and hard-working team, but also able to work on your own initiative. Good communication and customer facing skills are essential. Previous experience in a car or van rental company is desirable, but not essential as they will provide the necessary training.

The applicant needs to be an enthusiastic person who works well with a small team, that can look after their customers and keep themselves busy.

The branch working hours are: Mon-Fri 8-6pm, Sat 8-5pm, Sun 8-10am. This is a full time position for 40 hours+ per week including weekends.

They offer a good rate of pay (£8.00 basic for first 40 hours per week and then £10.00 per hour overtime rate), a bonus for Sunday working (based on the number of vehicles rented out), paid holiday, a free uniform and a generous staff discount on personal vehicle hire.