Customer Service Coordinator - German Speaking
- Recruiter
- Recruitment Genius
- Location
- Birmingham, West Midlands, England
- Salary
- £17000 - £17550 per annum
- Posted
- 19 Oct 2016
- Closes
- 16 Nov 2016
- Ref
- 00060319
- Contact
- Recruitment Genius Ltd
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
This is an opportunity to join the largest supplier to the UK's jewellery industry, offering customers over 17,000 products in various precious metals including silver, gold, palladium and platinum.
They require a German Speaking Customer Service Coordinator to join the existing Contact Centre team in Birmingham's Jewellery Quarter.
The main responsibilities of the role are:
- To take orders from customers and enter the details onto the sales system whilst talking to them.
- To provide comprehensive support to customers when dealing with their enquiries.
- To handle customer enquiries by fax, phone and email in a timely manner.
- To promote sales and products by cross and up selling products.
- Report potential sales leads to the manager for follow up action.
The successful candidate will be:
- Fluent in German and English (written and spoken).
- A confident communicator.
- Have basic numeracy skills.
- Be IT literate.
- Have previous customer service experience.
Hours of work:
Full time, Total 37.5 hours per week, working Monday - Friday (working pattern to be confirmed).
Benefits:
Up to 25 days annual leave plus bank holidays, Company Pension Scheme with employer contributions matched up to 8%, Life Assurance, Childcare voucher scheme, discounts on Company products etc.
A CRB/DBS check will be carried out and must come clear to be successful in this position
You must have a solid work history and be able to provide references
They require a German Speaking Customer Service Coordinator to join the existing Contact Centre team in Birmingham's Jewellery Quarter.
The main responsibilities of the role are:
- To take orders from customers and enter the details onto the sales system whilst talking to them.
- To provide comprehensive support to customers when dealing with their enquiries.
- To handle customer enquiries by fax, phone and email in a timely manner.
- To promote sales and products by cross and up selling products.
- Report potential sales leads to the manager for follow up action.
The successful candidate will be:
- Fluent in German and English (written and spoken).
- A confident communicator.
- Have basic numeracy skills.
- Be IT literate.
- Have previous customer service experience.
Hours of work:
Full time, Total 37.5 hours per week, working Monday - Friday (working pattern to be confirmed).
Benefits:
Up to 25 days annual leave plus bank holidays, Company Pension Scheme with employer contributions matched up to 8%, Life Assurance, Childcare voucher scheme, discounts on Company products etc.
A CRB/DBS check will be carried out and must come clear to be successful in this position
You must have a solid work history and be able to provide references