IT Service Desk Engineer

Recruiter
BTL IT Solutions Ltd.
Location
Portsmouth
Salary
Available on Request
Posted
18 Oct 2016
Closes
25 Oct 2016
Sectors
Engineering
Contract Type
Contract
Hours
Full Time

Portsmouth based 1st and 2nd line Service Desk Engineer at our blue chip FTSE 100 Aerospace customer:

  • 2000 users across 3 sites. Answering calls and triaging at a first line level.
  • Providing second line support for:
  • Windows 7
  • Office
  • Hardware maintenance through a 3rd party (warranty)
  • Mimecast Email Archiving System
  • Active Directory administration
  • Change Control of the desktop environment
  • Managment and resolution of calls using the customer's service management package
  • Provide 1st line support to Manufacturing IT in an Aerospace environment.
  • Deploying software via SCCM Remote support through RDP, SCCM Remote control, Webex and Dameware.
  • 2nd line VOIP support
  • Deployment of desktops and laptops to new and existing users Patching and 1st line network support

This is a contract role at 1-2 years, with a view to extending.

This job will involve occasional travel to the Bristol area.

Job Type: Contract

Required experience:

  • IT Service Desk: 1 year

Required licence or certification:

  • Drivers or motorbike License

Required education:

  • Diploma/Certificate

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