Account Handler (Administration)

Rushden, Northamptonshire
17.5K Per Annum
18 Oct 2016
15 Nov 2016
Contract Type
Full Time

Role: Account Handler (Administration)

Location: Rushden/Corby, NN10 6GL

Salary: £17,500

Hours: Full-Time



The successful candidates will be working closely with the DSV Management team. Objectives will be to ensure accuracy, with attention to detail, in all administration functions within a fast-paced department whilst maintaining high levels of customer service at all times. Working hours will be Monday-Friday 8am-5pm, although some flexibility is required during peak times.


Responsibilities for this role include:

  • Completing and sending of daily reports to the customer regarding despatch data, position of current orders in the warehouse
  • Liaising with the customer ensuring that order details are correct and ensuring everything is in place to ensure smooth delivery to their clients
  • Arranging deliveries on the transport system and liaising with the Traffic Department and also couriers to ensure delivery dates/times are adhered to
  •  Processing and printing picks from the logistics system, checking that all stock is allocated correctly and urgent orders are marked
  •  Checking for bookings on orders that require them, passing information back to the customer to obtain booking slots and ensuring that these bookings are arranged correctly
  • Creating job files for customers that require value added services by processing labels and creating job sheets
  • Arranging customer returns back to the warehouse
  • Despatching of orders from the logistics system and preparing delivery paperwork
  • Checking and completing intake paperwork for the warehouse for containers/deliveries due in
  • Ensuring that the files for customer/store requirements are kept fully up to date with any new procedures
  • Resolving customer queries, e.g. sending proof of delivery, despatch notes, reporting stock issues to the warehouse
  • Using DSV tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA)
  • Updating the weekly KPIs’ to monitor service performance at contractual level.  Collate and compile invoicing data for Site Manager for month end figures.


The successful applicants should have:

  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Excellent Administration skills.
  • A sound financial understanding.
  • Be able to pro-actively investigate and problem solve.
  • To be able to multi-skill within a fast-paced, high-pressured environment.
  • Excellent MS Office skills, particularly Excel & Word.


This is an excellent opportunity to work for an established company that is still growing, if you feel this role is for you, please click ‘apply’ and a member of the recruitment team will be in touch with you.