Senior Client Relationship Manager - German speaking

Recruiter
Gartner, Inc.
Location
Egham
Salary
Competitive
Posted
18 Oct 2016
Closes
01 Nov 2016
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
Internal job title: Team
Client Manager



The opportunity:

The Team Client Manager is an experienced service
professional who understands the business drivers of our C-Level client base
and their teams.

Key responsibilities:

Provide
clients a personalized, proactive, concierge-level service to help the
team leverage the most relevant Gartner resources proactively
Serves
as the single point of contact within Gartner.
Facilitates
a coordinated service approach for both the client team as well as the
internal team
Ensure
client satisfaction, account retention, individual retention, operational
efficiency and quality across service lines.
Partners
with the Senior IT Expert to ensure our C-level client base and their
teams receives value against the services they've purchased. Key Deliverables:

Conducts
phone calls with all clients in the team at least once every
quarter.
Identifies
their most urgent initiatives and links those initiatives with the best
resources in Gartner or community in a timely manner
Delivers
an excellent service, ensures all Leaders and Partners use the service
monthly.
Partner
with internal research department on all research requests and inquiries
from assigned clients and Senior IT Expert.
Supports
timely on-boarding of new clients and renewal on-boarding of existing
clients
Delivers
on-site member support at annual Symposium events or other Gartner events
as requested
Scheduling
and coordination of quarterly internal meetings aligned with Sales led
client value meetings, including information dissemination to internal
associates (Impact Assessment, Value Statements)
Participates
in most client value planning and quarterly review calls.
Participation
in Service Delivery Kick-off meeting with Team Leader, Team Members,
Service & Sales Associates


Required Experience:

Fluency in German and English is essentialBachelors degree preferred,
major in Business or IT Discipline is an advantage
Understanding of IT industry required,
preferred experience as a business/technology advisor and/or client
manager.
Highly collaborative, strong
interpersonal, listening and relationship building skills; demonstrated
customer focus mentality
Demonstrated ability to
interact with C-suite members and senior leadership teams
Demonstrated excellence in
proactive service (e.g., reaching hard to get clients)
Demonstrated excellence (e.g.,
top 10% performer) in a service role
Ability to prioritize and
handle multiple requests concurrently; Ability to problem solve and bring
timely resolution to issues.
About Gartner:

Gartner is the world's leading information technology
research and advisory company, providing Clients with cutting-edge advice and
thought leadership across the full spectrum of IT for more than 30 years. 70% of the
Fortune 1000 and 76%of the Global 500 support their key technology decisions with
Gartner advice. If you are interested in finding out more about the
role - please send your CV to Adam Sword using the following address:

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