Senior Porter x2 – Cambridge College

Upon the imminent retirement of their long-serving Deputy Head Porter, this Cambridge College is seeking to appoint two full-time Senior Porters to strengthen the management team in the Porters’ Lodge and take it forward in achieving exceptional customer service standards and safety.

The Porters’ Lodge team will consist of the Head Porter, 2 Senior Porters and 6 Lodge Shift Porters. It operates 24/7 over 365 days a year. The Senior Porters will support the Head Porter in the day-to-day supervision of the Lodge, including assisting with shift planning, staff appraisals and deputising in the Head Porter’s absence. In order to ensure full supervisory cover, the Senior Porters spend one shift rotation of seven weeks covering Porters’ shifts in the shift pattern (including some night working) and one rotation of seven weeks covering day and late shifts in a supervisory role.

Senior Porters
Location: Cambridge
Hours: 39.5 hours per week including some evening, weekend working
Starting salary: £21,317 + excellent benefits

College Porters fulfil a vital role in the running of a College and often provide a lasting impression on the lives of students. The Porters’ Lodge is the first point of contact for most people connected with the College and the team is expected to provide a consistently friendly, welcoming, professional and supportive reception service to all members, residents, staff of, and visitors to, the College, whilst also taking a firm line in the enforcement of College rules and regulations in the interests of the community as a whole. Porters fill a number of roles including Security, Reception, First Aid, emergency response and provide a point of contact for information and assistance to students and visitors to the College. The role is a varied one, presenting unique challenges and opportunities to make a positive impression on all who visit, work or study at the College. The Senior Porters will play an important role in ensuring the consistent delivery of a first-class service from the Porters’ Lodge.

Applications are welcomed from candidates who are committed to providing first-class customer service and who have a genuine interest in working in the College environment. Excellent communication and interpersonal skills are a prerequisite, together with a team orientated, flexible approach. Previous experience in a role involving staff supervision, training and/or coaching and mentoring is preferred.

The College values diversity and is committed to equal opportunities in the recruitment of its Fellows, students and staff. While all are invited to apply, they would particularly encourage women to apply for this post as part of their commitment to achieve gender balance within certain roles in their work force.

General Background

This College is a dynamic, welcoming, international community committed to developing the talents of all its students, the support of young academics and the training and professional development of its staff. It is one of the 31 colleges of the University and is a large diverse community of men and women, with around 475 undergraduates and 350 full- and part-time graduate students, 55 Fellows and more than 100 staff.

The College is first and foremost an educational establishment. It recruits and teaches undergraduate and post-graduate students from all over the world, holds open days for schools and prospective applicants and arranges subject conferences for teachers. It also keeps in touch with an alumni base of over 8000, arranging events and reunions, and runs a thriving conference and catering business with an annual turnover of approximately £1.3m, hosting over 150 conferences a year, many of which are residential.

Closing Date: Monday 31 October 2016 
Interviews are expected to take place in the week commencing 7 November 2016.

APPLICATION PROCESS: 

To find out more information and apply for this position, please click the apply button. You will then be taken to a simple CHM Recruit form and then redirected to the employer’s website.

Appointments will be subject to evidence of the right to work in the UK, satisfactory references and a Disclosure and Barring Service (DBS) check.

No agencies please.