Kitchen Team Member - Butlins Minehead

Bourne Leisure
18 Oct 2016
19 Oct 2016
Contract Type
Full Time
Whatever the role our team at Butlins love working as part of a team and using their exceptional customer service skills to help our guests rediscover their sparkle. We're looking for people who naturally thrive in a customer service environment, with strong communication skills and who demonstrate a positive attitude even when working under pressure. We are looking for a 'nothing is ever too much trouble' attitude to really wow our guests with world class service.

Purpose of the Role:

Working within a busy kitchen, your role will be to support the Chef(s) in delivering exceptional meals to our guests and ensuring the cleanliness of the kitchen and preparation areas._*_*_______*_____*_______*_____*_______*_____*_______*_____*_______*_____*_**_

The Role

With Our Guest:

Have attention to detail and a creative flair, with the ability to communicate at all levels and thrive under pressure
When things don't quite go right resolve problems speedily and with empathy in a way that will ensure guests remember their holiday for all the right reasons, resulting in customer satisfaction and improvement to the overall guest experience
Look for ways to exceed guest expectation and always, without exception, be willing to go the extra mile for our guests
To respond in a pro-active manner to guest feedback for positive and negative comments
To ensure product knowledge on venue products and services is up-to-date at all times.
Be passionate about delivery and exceeding our guests experience

With My Team Members:

Inspire and motivate the other members of your team with passion, energy and commitment
Share best practice and help other team members to achieve common goals
Establish and grow good working relationships with your team leader/manager and fellow team members
Communicate with fellow team members professionally at all times
To assist with the ordering of food according to stock
To adhere to all the requirements under the Food Hygiene Policy at all times
To work with the team in the kitchen to provide menus as required by the guest
Be a Committed Team Player being both flexible, enthusiastic and have a strong work drive.