Service Desk Analyst - SC Clearance, ITIL, BES Server, Windows Infrast

Recruiter
StaffHost
Location
Swindon
Salary
180.00 - 200.00 GBP Daily
Posted
18 Oct 2016
Closes
19 Oct 2016
Sectors
Accountancy
Contract Type
Contract
Hours
Full Time

Service Desk Analyst - SC Clearance, ITIL, BES Server, Windows infrastructure

A leading professional services company is seeking a Service Desk Analyst who is able to provide an excellent level of customer service and provide support via email/phone.

The role:

  • This position provides technical and operational support with to all users across including home and travelling users
  • Providing advice and guidance to end users on IT issues
  • Trouble-shooting of desktop equipment and software
  • Service Request fulfilment
  • Mailbox Management: logging updating and resolving incidents and requests
  • Ensuring that all calls are resolved or escalated promptly and effectively, working within SLA targets
  • Remotely controlling and administering desktop systems
  • Working within the team to ensure all calls are responded to within agreed SLAs
  • Ensuring calls are completed to the satisfaction of the end user
  • Ensuring calls are prioritised and dealt with in line Incident Management processes

Skills required:

  • All candidates must be SC cleared- current
  • Experience of working within an ITIL environment
  • BES Administration
  • Expert level in MS Word or MS Excel
  • Microsoft Application knowledge MS Office 2003, 2007, 2010)
  • Mid-level Hardware Skills (ie Upgrade Ram, replace Hard Disk, Troubleshoot and resolve user incidents on desk visits, etc)
  • Blackberry, Apple and Android device configuration
  • Understanding of Outlook Exchange email systems
  • Previous deskside experience highly desirable
  • Good use of the English language both written and verbal

Service Desk Analyst - SC Clearance, ITIL, BES Server, Windows infrastructure

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