Welfare Assistant.18.5 hours a week. Temporary - Maternity cover.
We are one of the largest Further Education Colleges in the UK with more than 21,400 learners studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.
You will receive and process Learner Support Fund Applications submitted by Learners applying for financial support. You will have excellent customer service skills and be able to deliver a front line service providing advice and guidance in relation to welfare support.
You will be educated to Grade C or above in English and Maths (or equivalent). You will also hold a CLAIT Level 2 or equivalent level of skills and have effective communications skills. It would be beneficial but not essential that you have knowledge and understanding of the welfare benefit system. Experience of working with people within an advisory context, including enquiry, handling and resolution is an essential.
Closing date: 28/10/2016
If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.
Please note all vacancies close at midnight on the closing date specified.
We aim to complete shortlisting for this role within 5 days after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven't heard from us.
Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.
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