Student Support Advisor

Post Title: Student Support Advisor                                                           Department: Student Support Service

Location: Newton Park Campus, but required to work at all campuses                                      

Line Manager: Janet Tope, Learning Support Coordinator

Rate of Pay: £21,220 to £25,298 per annum

Contract: Permanent

Hours: Full time (37hours per week), 52 weeks per year

Ref: 10/16/1839

Closing Date: 12 midnight GMT, 24 October 2016

Interview Date: 14 November 2016

About us

At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. And as the fifth largest employer in Bath and North East Somerset, we're really bringing our local talent out on a global scale. Transforming the lives of our socially engaged global students starts with people like you.

The Student Support Service provides professional advice and guidance for students, prospective students and their supporters and University staff on a wide range of areas, including; student finance, disability matters, academic access and inclusion, physical and mental wellbeing, student engagement and peer mentoring. We put our students at the very centre of all we do and you will have the opportunity to gain valuable knowledge and experience from working in a dynamic and busy service.

About the role

This post is based within Student Support and plays a key role in ensuring the Service delivers excellent customer service and has responsibility for a number of important administrative functions. The role holder will deliver general advice and guidance to enquirers and will be responsible for ensuring professional and timely referrals to specialist staff.  They will work collaboratively with other staff to ensure critical student data is kept up to date and maintained efficiently and effectively.

The post-holder will work in partnership with the other Student Support Advisor to ensure all processes and systems are maintained and fit for purpose.

About you

We are looking for an enthusiastic and flexible individual who is comfortable working in a busy and varied environment. A strong team player, you will develop your skills, quickly utilising strong IT experience and excellent communication.

Educated to degree level (or equivalent experience) the right candidate will have strong customer service skills and will be professional in their approach to students and colleagues alike. You will have a strong eye for detail and experience of working with sensitive data and information.

For an informal discussion regarding this post, please contact Janet Tope, on 01225 876543 or j.tope@bathspa.ac.uk 

How to apply

For further information or to apply online please visit jobs.bathspa.ac.uk.  

Please note that CVs will not be considered and those included with application forms will be removed. 

Any queries regarding the application process or our website should be emailed to hrcontact@bathspa.ac.uk.

We offer excellent facilities and benefits to our staff.  These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies

We value a diverse workforce and welcome applications from all sections of the community