Learning & Development Coordinator

Norton Rose Fulbright
South East England
17 Oct 2016
20 Oct 2016
Contract Type
Full Time

The Team

The Learning and development department provide business skills, personal and management development courses/programmes which are available to partners, associates, business services staff and secretaries globally. These are delivered by our in-house learning and development team to help meet the strategic objectives. The training is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understanding of the firm's culture, values and procedures to provide training that is relevant to the work undertaken in the firm.

The team also provides open courses, coaching and customised sessions to individuals, teams and groups. A variety of teaching and learning methods including presentations, case studies, role plays and video and forum theatre are used to ensure that peoples' different learning styles are catered for. We also provide training to the clients of the firm.

The Role

Allocation of programmes up to and including partner level on a rota system

Ad-hoc management of bespoke events requiring L&D Co-ordination support

To become and act as expert for those to programmes you are responsible for

To proactively offer support and guidance to co-ordinators globally on a general basis, but more specifically in regards to programmes/regions you are responsible for - in line with our Regional Prorgramme Management Office (RPMO)

Completing course administration in most cases from start to finish including booking rooms, managing delegate bookings, producing course materials (on occasion) and arranging internal and external speakers

Become expert on global CPD regulations to advise lawyers of their requirements

Produce ad-hoc budget estimates for departmental budget monitoring and assist with annual budget review process

Liaise with departmental contacts to plan dates for away days

Manage communication with travel agent, process hotel invoices for our programmes and discuss queries with hotels and/or travel agent as well as checking and monitoring for any inconsistencies

Use of Cornerstone to record training courses, delegate bookings, course attendance, CPD activities and running reports as necessary
Support the wider business with their use of our new LMS, Cornerstone, managing incoming requests through Service Now

Administering psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required

Your professional and general approach

Ability to operate in a professional manner at all times with excellent oral and written communication skills, being able to deal with people at all levels with a positive and committed attitude, sense of responsibility and pride in work

Ability to demonstrate a proactive, positive approach and interest in the work that the managers are undertaking, an understanding and continual development of departmental knowledge and wider practice in order to be able to deal with queries effectively and become the 'go to' person

Ability to respond to queries and actively try to seek solutions to problems and use of initiative to make suggestions on further refining the processes carried out in the department always striving for the highest quality
Ability to manage and have lead responsibility for projects ensuring that they are effectively managed from start to finish while working in a fast paced professional services environment

Ability to demonstrate an attention to detail and maintain accurate records where necessary

An ability to multi-task numerous projects at one time prioritizing effectively to ensure delivery

An ability to keep others well informed when working on specific tasks or projects without the need for prompting

Ability to work under pressure while managing your own workload and demonstrating a flexible approach to working hours (when business needs warrant it)

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Nicholas Cole at


Diversity and Inclusion

At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on

The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.

To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link

Norton Rose Fulbright

Norton Rose Fulbright is a global law firm. We provide the world's pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.

Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP, Norton Rose Fulbright South Africa Inc and Norton Rose Fulbright US LLP, each of which is a separate legal entity, are members ('the Norton Rose Fulbright members') of Norton Rose Fulbright Verein, a Swiss Verein. Norton Rose Fulbright Verein helps coordinate the activities of the Norton Rose Fulbright members but does not itself provide legal services to clients.

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