Parts Sales Interpreter - All Makes

£25k per year + OTE circa £35,000
17 Oct 2016
20 Oct 2016
Imexpart Limited apinkney
Contract Type
Full Time

Imexpart Ltd, one of the largest and most respected independent Truck & Bus Parts Specialists in the UK are seeking a Parts Sales Interpreter (All – Makes) to join their expanding team in Castleford, West Yorkshire.  Having served the automotive industry since 1986, Imex is a leading independent parts distributor, offering a genuine alternative to the franchised network.

Imex currently enjoys one of the best staff retention rates in the industry with various initiatives, rewards and benefits contributing to what makes life at Imex both rewarding and enjoyable.

As a Parts Sales Interpreter you duties will include:

  • Provide a first class customer service by responding to customer needs in a timely and efficient manner.  Exceed customer expectations by continually reviewing our strategy in response to market changes
  • Have excellent parts interpretation skills
  • Possess excellent knowledge of manufacturer EPC’s and in particular: Mercedes, DAF, Volvo, Scania, Renault, Iveco and MAN
  • Have good commercial aptitude to close the sale and maximise margins
  • Quickly learn our departmental procedures, including (not exhaustive):
    • Our telephone system and protocol
    • Resolving customer queries and complaints inc service disputes etc
    • Warranty claims
    • Trade counter sales
    • Customer quotations
    • Customer surcharges, inc chasing of key accounts
    • Knowledge of Autopart
    • Recording of lost sales
    • Application of delivery charges
    • Selling levels
    • Validation of customer details
    • Same day delivery protocol
    • Liaison with depots
    • Customer back orders
    • Payment methods and protocol, including credit limits, credit application forms, payment terms and on stop policy etc.
    • Returns
    • General administration and filing etc
  • Additional duties as and if directed (not exhaustive):
    • Creation of application menus
    • Range extension
    • Provide coaching to new staff as directed
    • Contribution to departmental procedures manual
    • Security of building, including opening/locking up at required times
    • Make local focal deliveries
  • Keep up to date with market changes, including vehicle applications and supplier catalogues.
  • Attendance at trade exhibitions as required.

An ideal Parts Sales Interpreter will hold the following skills and experiences:

  • Have a number of years’ experience within a CV Motor Factor environment
  • Excellent Parts Interpretation skills
  • A great communicator
  • A Customer Service champion
  • You will have worked within a CV parts environment for at least 2 years
  • Knowledge of the parts aftermarket
  • Familiarity with Commercial Vehicle EPC’s
  • Excellent telephone manner
  • Methodical approach to solving customer requirements speedily, using the resources at your disposal
  • Excellent IT skills
  • High levels of literacy and numeracy
  • A team player
  • Embracing of change and willing to learn new skills

The Company is committed to developing its staff, recognising their contribution and giving them the skills and expertise to perform well in their roles - which helps us offer customers a unique level of service. As well as outstanding modern facilities and friendly welcoming staff, employees also receive:

  • A starting salary of c £25,000 + bonus
  • 25 days annual holiday plus 8 statutory days, which increases to 28 days with service - (pro rata for part time staff)
  • Pension scheme to which the company makes contributions
  • Corporate clothing

To apply for this position, please submit your CV online.

recruitx ref:   52911330/INDMP