Technical Services Manager - Engineering / Telecoms
Job Title: Technical Services Manager
Location: Middlewich, Cheshire,
The Company manufacture technical devices and solutions for harsh environments including pharmaceutical, chemical, oil and gas.
Working together they innovate and push boundaries. Their technology is cutting edge and spans from electronic hardware to software, and complete RTLS solutions; they work to remain at the forefront of their industry.
Due to continued growth, particularly in the USA, they are looking to expand their team, and are now recruiting for a Technical Services Manager.
Leading the technical services function, you will have proven skills managing and developing a motivated and talented team.
You will be an effective leader, problem-solver and possess superb negotiation and conflict resolution skills. You will ensure that adequate practices are in place to deliver required support both externally to end users, customers and sales partners; as well as internally to R&D, Sales, and Manufacturing.
Ideally you will have an Engineering/Telecoms/R&D background, demonstrated either through qualification or experience. You will also have proven experience managing a team of client facing support engineers within the setting of a technology based manufacturer or fast paced distributor.
The issues that your team will encounter will be on a global scale and be diverse. They work as a close knit team, as such you need to be an actively contributing team member and willing to roll your sleeves up and get involved in day to day activities. You will have the ability to think on your feet, and remain calm under pressure. You will have the tenacity, and dedication to problem solve, and cascade this behaviour down to your team members
To be successful in this role you will need to have the following:
- Experience of leading a team of technical resources, whilst being a credible contributing team member
- Experience of delivering customer satisfaction within the Engineering, R&D or Telecoms industry.
- Ability to hit the ground running and add value from the start
- Full passport and UK driving license
They have set their strategy and need the best talent possible to achieve it. They foster a culture of trust and understanding where employees get to share their ideas, challenge themselves and enhance their personal capability.
They offer a competitive salary, and company-wide profit share scheme. The working week is 37.5 hours, and due to the nature of their operation they often work across different countries and time zones; they therefore operate a flexible working scheme to suit both the needs of the business and employee work/life balance. they also offer 26 days of holiday, plus bank holidays.
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Candidates with the experience or relevant job titles of: Technical Services Manager, R&D, Research and Development Manager, Technical Development Manager, Engineering Manager, Telecoms Service Manager, R&D manager, Head of Technical Services, Production Engineer, Manufacturing Engineer, Engineering Coordinator, IT Technical Services Manager, will also be considered for this role.