BT Flex - Customer Advisor

BT Flex
18000.00 - 20500.00 GBP Annual + GBP18,294 - GBP20,327 Base Salary & 10% OTB
17 Oct 2016
19 Oct 2016
Contract Type
Full Time
Contract Type - Permanent, Full-time
Salary - GBP18,294 to GBP20,327 per annum 10% OTB
Location - Belfast, County Antrim

Roles are full time (37.5hrs) with a starting salary of GBP18,294 for the first 9 months, increasing to GBP20,327 thereafter 10% on target bonus.

BT Flex operates as an 'internal outsourcer' for BT therefore successful applicants must be able to provide exceptional levels of customer care to BT customers by handling all types of Service and Sales calls including: Retention, Billing, Connections, Help, Technical, Complaints (inbound, outbound and offline). Flexibility is key and whilst experience desirable, the 'right attitude' and commitment to be successful across all types of customers calls is more important

Key Purpose:

Your role is to deliver an outstanding customer experience for BT Customers by resolving customers' issues/queries retaining and providing an enhanced service through selling the appropriate BT products.
Ensuring everything you do drives customer loyalty/advocacy for BT
Driving positive revenue growth by retaining and growing customers by sales through service
To be available to handle customer calls/queries any time between 7am and 11pm, 7 days a week

Skills & Experience

The successful candidate will have 6 months relevant Service experience coupled with a passion for delivering excellent customer service.
Sales experience desirable (or willingness to develop sales experience).
Minimum grade C GCSE or equivalent in Maths and English language and be able to produce your certificates at assessment.

Application Method:

Select "Apply Now" and submit your up to date CV directly to our recruitment team

Other Information:

31 days holiday (including 9 Bank Holidays).
Free BT Employee Broadband and discounted BT TV, Sport and Mobile packages.
Career development opportunities.

Part-time hours are also available; please contact us on /640

Equality Statement:
BT Flex recognizes and celebrates the importance of diversity and inclusion in creating an inclusive working environment. We treat everyone fairly and with dignity and respect to help all our people achieve their potential by providing equality of opportunity. We are committed to a fair and inclusive working culture which encourages all of our people to make their individual contributions. This in turn benefits our customers and our business. We are also determined to treat our suppliers and business partners in the same way and we expect our leaders to be role models.