Customer Service Advisor

Southern Housing Group
Horsham, West Sussex
£17,250 per annum
14 Oct 2016
19 Oct 2016
Contract Type
Full Time

Southern Housing Group

Customer Service Advisor

Salary - £17,250 per annum

Southern Housing group is among the largest and oldest housing associations in the UK. We are a progressive organisation, changing and developing to meet the demands of an ever changing housing sector; providing good quality homes, value for money and excellent customer service.

The Service centre plays a vital and integral role in the day to day functioning of the group, providing effective resolution to residents and internal/external customer enquires across a wide variety of work areas.

Who we are looking for;

We're looking for an exceptional person to join our team as a Customer Service Advisor.

Working in our Customer Service Centre, you'll provide an efficient and friendly service, acting as the first point of contact for our residents, handling a wide range of enquires received through a variety of channels. A varied role, depending on the team you work in you could be monitoring customer accounts, setting up payment plans, giving advice on anti- social behaviour or arranging a viewing for a property.

You will be required to act as a problem solver, resolve a variety of situations effectively while providing exceptional customer service.

Key Skills

  • Excellent listening and communication skills

  • Proven experience in providing excellent customer service.

  • Ability to multi task and balance a varied work load

  • Take reasoned and responsible decisions

  • Enthusiastic and self motivated

You must be able to work shifts based on 35 hour working week between 7.45am and 8.15pm Monday to Friday and 9.00am to 1.00pm on a Saturday.

So, what can we offer? With us, you'll get:

  • A salary of up to £17,250 p.a.

  • Great holidays - 23 days, plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!

  • The ability to buy extra leave and discount cards

  • Flexible working

  • Employee referral scheme

  • A great pension scheme

  • Cash claim-back on medical treatments

  • Travel to work loan

Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, childcare vouchers, critical illness and travel insurance.

For further information and to apply please visit our website