Customer Service Technician

Location
London, England
Salary
£16000 - £18000 per annum
Posted
17 Oct 2016
Closes
14 Nov 2016
Ref
00060224
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
Please note - a full driving licence is required for this role and the confidence to drive a small van in and around central London.

Salary £16,000 rising to £18,000 once probation has been passed (usually 12 weeks)

Are you in a customer service role and want to learn new skills?
Do you relish face to face interactions with your customers?
Do you provide world class customer service at every opportunity?
Do you enjoy problem solving and learning new skills?

If so, then this is possibly the right role and next step in your career!

Working as a valuable member of our service and production team your main duty would be to work alongside the customer service manager to ensure that our clients receive the highest level of service so they will recommend them to others.

There is no such thing as a typical day in this role, you can expect a very fast paced and varied workload.

The primary job duties for this are as follows:

- Looking after our existing customers to ensure they receive an outstanding experience each time they contact us.

- Maintain rapport with customers by identifying solutions and suggesting improved methods and techniques.

- Keep work equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

- Keeping accurate records by completing forms, reports and logs.

- Update job knowledge by participating in educational opportunities & reading professional publications.

The skills and traits that are desirable for this role are as follows, however, if you have a strong background in customer service please do not be put off applying as full training and ongoing support & coaching is provided.

- Positive, can-do attitude
- Customer focused
- Client relationships
- Equipment maintenance
- Reporting skills
- Confidentiality
- Quality focus
- Results driven
- Stock control
- Internal & external communication skills
- Printer & network troubleshooting

Why work with this company?

- Good work life balance - mainly Monday to Friday office hours work.
- Super friendly team!
- Full training provided.
- Fast growing, innovative business!