Learning & Development Partner - Haven - Bourne Leisure Support Centre

Bourne Leisure
Hemel Hempstead
17 Oct 2016
19 Oct 2016
Sport & Leisure
Contract Type
Full Time
Do you want to continue your career in Learning & Development working for The Sunday Times 4th Best Big Company in the UK?

Haven, a key brand within Bourne Leisure are currently looking for a Learning & Development Manager to help us move our operational skills agenda forward. We need to create more consistent training material to ensure we deliver a great team and guest experience, giving them the knowledge and skills to give great service to our guests.Haven prides themselves in delighting our guests and we now need to ensure that our team members have the tools, knowledge expertise and skill to be able to deliver this.

The purpose of the role is to:

Assess, design and write a range of training material that supports from the first 12 weeks through to leadership and management roles with the aim of improving the skill level amongst our team to drive engagement and retention.

Design training courses and programmes necessary to meet training needs, in consultation with department heads, including assessment methods and measurement systems.

Monitor and report on activities, costs, performance, etc, as required.

Develop different training solutions ensuring that they reflect the tone, language and brand cultures.

Help ensure that all parts of the business can demonstrate due diligence and legal compliance through some new and updated training solutions.

To be successful you will have:

Experience of writing and creating a range of training material for a range of audiences.

Knowledge of different learning software; LMS and e-learning systems and how to create learning solutions to fit the different learning mechanics.

Knowledge of Microsoft packages: Word, PowerPoint, Excel, and Email. Numerically and grammatically accurate

Experience of stakeholder engagement at different levels within diverse and complex business environments ensuring all needs are considered.

The ability to design training solutions making sure that all steps of learning are incorporated and you are able to measure ROI and impact.


CIPD Qualified to level 5 and chartered membership.

Our ideal candidates will have worked in a fast paced and guest centric organisation where it is values lead and totally people focused.

The benefits of working with us:

Free use of many of the Park facilities and discounts off our food and retail outlets.
Discounted Bourne Leisure holidays for you, your family and friends.
Reward and recognition schemes including long service and team member of the month.
Externally recognised qualifications to give you the opportunity to develop and progress.