Information & Resource Officer

Blackburn, Lancashire
£17,568-£18,496 pa (pro rata, 30 hrs pw, Tuesday-Friday) plus excellent benefits
17 Oct 2016
30 Oct 2016
Contract Type
Part Time

Closing date: 30 October 2016 (Midnight)

We’re looking for an enthusiastic individual with considerable experience of client/customer service work to join us as an Information and Resource Officer to provide guided self-help to clients seeking information on social welfare law issues.

Part of our Services Division, Shelter Lancashire is based in Blackburn and predominantly supports the East Lancashire community. We provide a range of services, including advice, support and guidance in housing, debt and welfare benefits. We also have a dedicated legal team that offers advice and legal representation with housing matters, plus an Information and Resource Centre that provides guided self-help.

Benefits include 30 days annual leave (pro rata), excellent pension, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

  • Providing a professional, impartial and pragmatic advice service on social welfare issues
  • Identifying clients’ situations and referring them on when appropriate
  • Maintaining and developing a suite of resources to aid client self-help
  • Working alongside a small team of volunteers who will provide assistance
  • Assisting with marketing and promotion, including updating our websites.

And what you’ll need:

  • A customer service background and a commitment to providing a prompt, efficient service
  • An interest in, or experience of, social welfare law including housing and homelessness
  • Experience of providing support that enables individuals to find relevant information
  • Strong IT skills, including experience of case management systems.

For further information about the role, the benefits of working for Shelter and to apply please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.