Club Manager - Exeter

Snap Fitness
14 Oct 2016
11 Nov 2016
Sport & Leisure
Contract Type
Full Time
SNAP Fitness is coming to Exeter! With the opening date quickly approaching we have an opening for a Club Manager to join the team and lead the Exeter pre-sales, staff hiring and club set up.

This is an exciting opportunity to join a young, dynamic company with a large roll out plan in place.

Title: Club Manager

Club Location: Exeter

Responsible to: Head of Operations

Salary: Competitive Basic & Bonus

Overview and Objectives:
The Club Manager is the key role in Snap Fitness clubs, responsible for overall day to day management of all operations. Working closely with the Head of Operations and MD, the position will have full accountability and authority for all operational aspects and management of staff, including sales, marketing and general administration.

Key Relationships:
Franchise Owner
Head of Operations
Snap Fitness UK Head Office

Key accountabilities that are part of the role:

Membership Sales & Retention

Driving club growth through quality membership sales
Increasing member retention through member engagement.
Tracking and reporting on various sales ratios
Developing and following up on Assistant Manager's sales performance

Marketing & Community Activities

Execution of National marketing initiatives
Local area marketing planning and execution
Generation of community focused initiatives
Maintaining best practice digital presence

Club operations and presentation

Reconciling monthly membership billings
Chasing outstanding debtors
Maintaining club presentation to the highest possible standard
Maintaining equipment functionality and servicing

Management of Personal Trainers & Group Fitness instructors

Recruitment of professional personal trainers (sub-??-contracted)
Assistance in marketing and development of personal trainers
Design and maintain weekly Group Fitness timetable
Recruit and retain top quality fitness instructors

Key Performance Indicators:

Net Membership Growth
Retention Rate
Club Audit Results
Customer Satisfaction
PT Engagement & Group Fitness Attendance

Selection Criteria:

Background in Gym Management-heavy emphasis on sales
Previous administration experienced preferred
REPS Level 3 qualified preferred but not required
Enthusiastic, empathetic and conscientious personality a must

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