Customer Experience - Front Lines Associate

General Assembly
14 Oct 2016
21 Oct 2016
Contract Type
Full Time
Who Are We?Recently voted Fast Company's #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series C, NYC-based startup in our fourth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne and Washington DC.. We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

Skills: Customer Service,Problem Solving,Administration,Event Coordination,Troubleshooting,Customer Experience,Project set-up

Sectors: Customer Services / Call Centres,Education / Childcare / Training

Text title:
Key Responsibilities

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you'll be assisting in:Greeting students and instructorsChecking students/guests in for classes and eventsAssisting instructors with setup of projectors/presentations prior to classSorting mailSetting up rooms for classes and eventsTroubleshooting AV/technical issues that ariseMultitasker who can thrive under high-pressure deadlines and situationsStrong desire to help people and find solutions in a timely manner

Text title:
Why Join Us?

Our vision is a global community of individuals empowered to pursue work they love. Our mission is to grow that community by transforming a generation of thinkers into creators.