Receptionist - London

Hotel Caf?? Royal
15 Oct 2016
21 Oct 2016
Contract Type
Full Time
Offering exceptional hospitality since 1865, Hotel Caf?? Royal is an iconic London landmark, showcasing a magnificent blend of elegant heritage with chic contemporary edge. This 5 star luxury hotel is a member of the 'Leading Hotels of the World' featuring 160 exquisite guestrooms, including 49 suites and 6 signature suites, as well a unique selection of bars, restaurants, event spaces, private members club and the Akasha Holistic Wellbeing Centre. Prominently gracing it's presence on Regent Street at Piccadilly Circus; Hotel Caf?? Royal is perfectly positioned within walking distance of London's finest shopping, attractions and theatres.

Your role

As a Receptionist you will become part of an exceptional service team that engages with our guests throughout their patronage with us. Providing anticipative, yet unobtrusive service is an art and our skilful managers will be on hand to guide you through the process. Passion, knowledge and confidence are required trademarks for this position to successfully master the elegant delivery of our products and services.

Your primary duty will be to provide our guests with unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit our energetic and vibrant city. You will also ensure hotel charges are processed diligently to guests' accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.

Your profile

A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
Proven background within a luxury hospitality environment, ideally within a similar guest facing role or as a Hotel Receptionist
Exceptional communication skills with the ability to connect with guests who possess little English speaking ability - fluent level of spoken English is essential and another language is advantageous
Working knowledge of Opera is desirable
Flexibility to work early mornings, late night, weekends and occasional overnight shifts

Your Benefits

On duty meal
Uniform provided and laundered
Fantastic training & development opportunities
Be part of an exciting, up and coming brand in the industry - already a member of 'Leading Hotels of the World'
Recognition rewards, employee referral scheme, colleague football team
Discounted room rates and F&B, as well as other lifestyle discounts

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates