Supervisor - WestQuay, Southampton

Harry Ramsdens
15 Oct 2016
12 Nov 2016
Contract Type
Full Time
Harry Ramsden's - Supervisor/Team Leader/Coach

WestQuay Shopping Centre - Southampton

WestQuay, located in the heart of Southampton city centre, boasts over 90 stores spread over three shopping levels. Harry Ramsden's is located in the hustle and bustle of the food court, the perfect spot to refuel hungry shoppers.

We are looking for a Supervisor/Coach to join our busy Quick Service Restaurant. As a supervisor you will be part of the management team and work to deliver a memorable experience for customers time and time again. You will do this by working closely with the waiting staff to ensure that we are always delivering the highest quality of food and service at all times. Applicants for this role will need to have a can do attitude and the energy for a challenging role.

We concentrate on what we do best which is ensuring that the same Harry Ramsden's recipes and tradition are delivered in the same way they would have been when Harry started the business in 1928.

You must be:

Exceptionally organised and have an ability to display leadership skills
Ability to coordinate and manage the smooth running of the shift
Able to ensure your team deliver first rate service and fantastic food to every customer
Flexible and hardworking, always leading by example
Service oriented and customer focussed at all times
Previous experience in a similar role

Responsibilities Include:

Ensure excellent customers service is delivered consistently during a shift
Ensure all products are available and are served to Company specifications consistently
Go the extra mile for our customers and take on additional duties
Deal with all customer feedback and rectify on shift
Coach and develop product knowledge of all Team Members
Ensure all Team Members are dressed and ready for business
Ensure Company merchandising and brand standards are maintained

What we can offer in exchange:

28 days holiday (pro rata)
Fast Progression opportunities
Pension Scheme (Nest)
Free meal on shift (6 hours plus)
Staff Discount
Refer a friend scheme

If that all sounds like you, our team would definitely want to hear from you!