Administration Assistants - Central Bolton

Harringtons Advisory Limited
14 Oct 2016
11 Nov 2016
Contract Type
Full Time
Administration Assistants


What you'll do:

We are currently recruiting Administrators for our Central Bolton contact centre. Harringtons Advisory areone of the largest Claims Management Companies in the UK. We specialise in PPI mis-selling, Pensions Reviews and we are now moving into Debt Management solutions

You will receive inbound call from existing customers to inform them of the progress of their PPI claim. With this there will be some outbound calls to existing customers to gain additional information about their claim. Calls will also be made to relevant financial institutions and regulatory bodies like the Financial Ombudsmen regarding customer PPI claims and the completion of the relevant administration that goes with this,

It is your job to provide an exceptional experience for all our customers, be able to build a trusting relationship with them and have the drive to achieve and exceed targets. You will also be a great communicator being able to relate to customers with an understanding and respectful approach.

What you'll need: To be considered for this role you will possess the following;

- Excellent communicator with a sympathetic nature
- Able to develop good working relationships with customers
- Strong organisational skills
- Rapport building and controlled objection handling skills are essential
- Able to assist customers in an empathetic, persuasive and confident telephone manner
- Strong minded and professional with an ability to negotiate and influence confidently at all levels
- Customer service experience is essential either in face to face or phone based environment
- Excellent customer care skills and customer focused attitude
- Self-motivated with a positive approach to targets

Why apply:

As one of the leading Claims Management Companies in the UK, we succeed because our people are committed to the needs of every customer. We are currently expanding our product and brand range so every day holds fresh challenges and the thrill of limitless possibilities. On top off all that we also offer the following benefits;

- Automatic enrolment into the company pension scheme after three months
- 28 days holiday
- Recognition of hard work with pay reviews
- Excellent career development opportunities
- Regular funded social events and company away days
- Weekly and monthly incentive prizes and competitions
- Monday to Friday office hours, no weekends
- Modern town centre office's, 5 minute walk from Bolton railwaystation and main bus links

Who we are: We are part of one of the largest Claims Management Companies in the UK. By delivering a spectrum of claims and financial services products, we create great savings, efficiency and value for our customers. We challenge our competitors and seek to lead change and innovation in the claims and financial services market. Our unique and dynamic approach is the key driver in achieving unbeaten growth.

Harringtons Advisory is part of a rapidly growing group of companies, who deliver outstanding results by hiring exceptional people. We continually nurture the potential of these exceptional people by developing and promoting from within.