Customer Service Consultant - Processors
Hello, we're TSB, and we're different from other banks.
We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers - we call it "local banking".
In this role, you would be working closely with brokers from across the country in order to ensure that our customers have a positive experience as they go through the mortgage application process. You would be the first point of contact for our broker population and be responsible for building trust and developing strong working relationships.
The role involves the processing of mortgage applications so accuracy and attention to detail will be essential to ensure a smooth journey from start to finish and that all applications are processed in a timely manner.
You would be speaking to brokers in order to support them during the mortgage application process, confirming statuses and obtaining any outstanding documentation. In order to ensure the customers' mortgage is processed efficiently, you would be expected to liaise with internal stakeholders to minimise any delays and ensure progression of cases to meet our high standards. You will be responsible for delivering exceptional levels of service whilst adhering to regulatory and compliance requirements.
Typical hours of work will be Monday to Friday 9am - 5pm, although some flexibility with changing business requirements will be needed.
To really succeed in this fantastic new role it goes without saying you need to be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service.
Whilst no mortgage or banking experience is required as full training is provided, it's worth noting that the mortgage market is constantly evolving so you'll be expected to develop a broad knowledge of how the intermediary market operates within your role.
In return of your development, you'll benefit from opportunities to develop your career within TSB.
It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days holiday (excluding bank holidays). We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.
Start dates for these roles will be Oct/Nov 2016.