Customer Service Consultant - Customer Support Unit (Telephony)

Hello. We're TSB, and we're proud to be back on over 630 high streets right across Britain.

We have a simple, straightforward and transparent banking model that purely serves local customers and local businesses. If you share our passion to help create thriving local communities all across Britain then you could be on the brink of a bright new future.

At TSB, we have a very simple ethos that we're hugely proud of. We believe in simple, straight-forward banking that supports local businesses and ordinary people. By doing our bit to fuel economic growth, we'll help create a Britain where people, and the communities they live in, can thrive. Together, our people are pioneering fresh approaches to banking. We take our responsibilities seriously. That's why 4.5 million customers choose to trust us with their finances. Which is where you come in.

Job details

We're looking to recruit Customer Specialist Support Agents to work within our Specialist Customer Support Unit. This is a fantastic opportunity to join our team in Bristol. You'll be the first point of contact for customers who call in to tell us they are either experiencing financial hardship currently, or due to a change in circumstances will shortly be experiencing financial hardship.

You will be responsible for offering the appropriate support to customers who have been identified as vulnerable which can be for a variety of reasons.

The role involves taking customer telephone calls and assessing individual customer circumstances and financial needs. You will be required to treat the customer empathetically whilst also coming to a suitable solution for them moving forwards.

The ideal candidate will preferably have previous experience in a financial background as well as experience of working with customers, in particular treating customers as individuals. We are looking for colleagues who can speak to customers in an empathetic and understanding manner, to come to a suitable solution for them for the future.

To really succeed in this fantastic new role it goes without saying you'll be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service.
The financial market is constantly evolving so you'll be expected to keep up with external factors that influence the day to day role. In return you will benefit from opportunities to develop your career within TSB, a range of flexible benefits and a stimulating and dynamic workplace.

It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days holiday (excluding bank holidays). We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.