Experienced Customer Service Advisor

Stoke on Trent, Staffordshire, England
£16000 - £17000 per annum + Excellent Benefits
14 Oct 2016
11 Nov 2016
Vacancy Filler
Contract Type
Full Time

Experienced Customer Service Advisor

Salary: up to £16-17k per annum dependant upon experience

Hours: 40hrs per week

Who are they?

Our client is one of the UK's leading, independent insurance brokers. They represent some of the most familiar brand names in the UK insurance market and are experiencing continued expansion. This is your chance to join and play a part in their continued success at their Stoke on Trent site. Fantastic benefits on offer include a contributory pension, holidays which increase with length of service, healthcare plan, product discounts and free parking, on site canteen, on site physiotherapy, Study support for insurance qualifications, critical illness cover, death in service cover, discounts at local and national stores and service providers, bike loan scheme and on site car valeting service.

Their Customer Service Advisors deal with incoming calls from their customers and provide excellent customer service to ensure a first time resolution to their queries.

What are they are looking for:

  • The ability to communicate clearly and concisely both written, verbally, face to face and using the telephone
  • Experience of using computers and programmes such as Outlook, Word and Excel is essential
  • A calm and helpful approach to resolving customer's issues, concerns or problems
  • Offering an excellent customer experience via a call centre route is essential, this will have been acquired over several years

The Customer Service department offers individuals a lively, fun, and dynamic environment in which to develop their career. To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed. You will participate in accredited training programmes, and, if you are not already, you will be given the opportunity to become a qualified insurance practitioner.

To be successful you need to be:

  • Experienced in delivering excellent customer service within a call centre environment
  • Enthusiastic and passionate about delivering great service
  • Focused on delivery and ensuring that all questions are answered competently and all problems are resolved
  • Polite and be able to demonstrate empathy towards a customer's situation when needed
  • Self-motivated to achieve targets such as the numbers of emails and calls handled
  • An excellent communicator and be able to demonstrate this both verbally and written

Their core business opening hours are; Monday to Thursday - 08:00 to 20:00, Friday - 08:00 to 19:00 and Saturday - 09:00 to 17:30. Therefore the ability to be flexible in working shifts is essential.

How to Apply

If you feel you have the skills and experience required for this role then please click on apply and follow a short application process

The position will suit candidates based in: Stoke-on-Trent, Staffordshire, Newcastle-under-Lyme, Keele, Kidsgrove, Crewe, Leek, Cheadle, Uttoxeter, Stafford, Stone, Newport, Market Drayton, and Stafford, Biddulph, Congleton