Customer Service Manager

Recruiter
Location
Nottingham
Salary
Negotiable
Posted
14 Oct 2016
Closes
11 Nov 2016
Ref
4789
Contact
Applicant Services
Contract Type
Permanent
Hours
Full Time
Customer Service Manager
Nottingham, NG8

Negotiable Salary plus benefits including company car/car allowance and company bonus along with 25 day holiday


As our Customer Service Manager here at Avant Homes, we need you to lead, develop, agree and implement the management, control and reporting of all customer service centred activities and functions in order to meet our regional business plan and future growth plans.

Your key responsibilities as our Customer Service Manager will include:
• Taking a ‘whole company’ perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business
• Providing leadership to the Customer Service Department ensuring the effective management, compliance, control and deployment of the Customer Service Teams, ensuring excellent Customer service is delivered
• Ensuring that Customer Services are effectively controlled, managed within budget and reported as per Group policies and processes adding value to the wider business and delivering the objectives of the Region
• Overseeing the working partnerships with Housing Associations, Management companies, third party providers and Sub-Contractors
• Ensuring the department is fully engaged in the process of determining and agreeing remedial works programmes
• Managing Warranty Provider claims and attend resolution and insurance claims
• Monitoring response times and report failures to the Managing Director
• Managing Customers expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects
• Actively managing communications and operational interfaces with internal and external stakeholders to achieve the Regional business plan
• Authorising and committing expenditure up to the Group approval limit
• Ensuring that the Company maximises its compliance with Group product, specification and deals

We need our Customer Service Manager to have the following key attributes:

• Extensive experience in Customer Services
• Pro-active approach to problem solving and influencing peer’s plus snr managers
• Demonstrable knowledge and experience of budget forecasting, construction budgeting and forecasting and strong commercial awareness
• The ability to effectively manage several teams and prioritising of work loads
• A good understanding of the financial implications of the methods and sequences of build
• Excellent communication and presentation skills
• Extensive knowledge of the Customer Service Policies and Processes
• A broad awareness of codes of practice that impact on Construction matters e.g. NHBC & Building regulations


If you wish to be considered for this Customer Service Manager opportunity please click ‘apply’. You must be eligible to work in the UK.