Rent Account Handler

Rugby, Warwickshire
£20,060– £22,289 per annum
14 Oct 2016
23 Oct 2016
Contract Type
Full Time

Rent Account Handler – Income Recovery

Fixed term contract until May 2017

Full Time – 36.25 hours per week

Based in Rugby, Warwickshire

£20,060– £22,289 per annum


Orbit Living is made up of Orbit Heart of England, Orbit East and Orbit South. As part of the Orbit Group, Orbit Living helps to build strong communities and meet local housing need in more than 100 local authority areas in the Midlands, the South East, London and the East of England. As one of the country’s largest housing organisations, Orbit owns and manages more than 38,000 homes and is committed to its purpose of Building Communities.

We are looking for an  Account Handler  who can operate an efficient and effective income collection service relating to rents, service charges and other housing income.

Responsible for timely collections you will be working to achieve excellent levels of income collection from our customers and applying a preventative approach, you will also be expected to provide suitable advice to customers regarding entitlements and benefits on an individual basis. You will be responsible for identifying cases for proactive contact and enforcement action, being responsible for a portfolio of properties.

With excellent interpersonal skills and good literacy, you must be a confident communicator and possess exceptional negotiation skills. Ideally you will have experience of working within a housing management or debt management environment and will need to have a good understanding of benefit systems and domestic budgeting.

Our service operates between 08:00 hours and 20:00 hours, and a rota system is in place to cover these hours. When not working on an out of hours basis a flexible working hours arrangement is in place.

There will be a requirement  to work from our Customer Service Centre based in Coventry as part of a team rota. 

Orbit Living offer an excellent flexible benefits package including private medical insurance, discounted dental insurance, gym membership, 25 days’ holiday entitlement and pension scheme.

Closing Date : Sunday 23 October 2016

To apply please click the APPLY button!