Product Manager- APIs

West Sussex
55000.00 GBP Annual
14 Oct 2016
11 Nov 2016
Contract Type
Full Time
The function
Avios is changing. We are developing our digital team to meet the new expectations of consumers and businesses. The digital economy is changing behaviours. This creates opportunities for us. We enable deeper relationships between consumers and brands by making great experiences better. We have an incredible range of partners who allow either collection of and/or redemption of rewards. Through using their Avios, consumers can access rewards that are truly 'life events'.

We all have a passion for the job and love to travel. That makes it easy for us to think like our members, and understand and anticipate their needs. Although individuals are the driving force behind our success, we live by the adage: the whole is greater than the sum of its parts. And it is our values - Openness, Respect, Collaboration, Accountability and Passion - that bring us together to make things fly.

As part of the Avios digital team, we champion the voice of the customer. We have a leading responsibility for delivering the best customer experience within our Digital Channels, placing the customer at the centre of everything we do. We utilise core skills of communication, leadership, effective prioritisation and process creation & optimisation, strategy and planning, to provide the optimal user experience and drive Effectiveness, Efficiency and Satisfaction for our customers.

Job purpose
The API Product Manager is responsible for defining and promoting the Avios API strategy within Avios and across IAG and our partners.

The ideal candidate has a strong background in product management involving APIs. The candidate has a working knowledge of API design, authentication technologies, developer portals and the challenges that large organisations are faced with. They must be self-sufficient, self-starting and can align and work closely with multiple internal partners across the business and IT on capability and roadmap planning to drive our API strategy forward.

The API Product Manager must be well-versed in the entire life-cycle of a digital product, from concept, to opportunity assessment, to requirement documents, feasibility assessments through execution.

Key role responsibilities
• Subject matter expert and product expert for APIs within AGL
• Gain a deep understanding of our business needs and market trends, through organisation wide interaction and consumption of our business strategy and annual plans.
• Owner of the overall API business strategy and roadmap, liaising with business and technical stakeholders, to support our long-term company vision
• Regularly reviewing the API business roadmap with key stakeholders through our API Business Governance processes.
• Setting product priorities, including new capabilities, enhancements and bug fixes
• Working with our IT department to own and create the business/product requirements documentation
• Managing feature iteration throughout the product lifecycle
• Ownership of business facing API documentation (ie - developer's site)
• Managing the promotion of our APIs and their capabilities across the business
• Working with 3rd parties to develop an API promotion programme externally including developing the products and content on our portal, hackathons, developer days, conferences

Key personal capabilities
• They will have excellent written and spoken communication skills - able to manage group prioritisation and deal with areas of conflict in an effective way.
• They will have already created an API roadmap and delivered that in a large organisation, ideally from zero to many APIs.
• They will be tenacious, indefatigable and accustomed to challenge
• They will be highly familiar with working with ambiguity
• They will be able to sell the benefits of digital innovation through the use of APIs, even to a sceptical audience
• Adept at demonstrating the value and return of digital investment, this person will be results-focussed.
• The successful person will be a "hands-on" character who continuously strives to hit milestones and targets
Skills, qualifications, expertise and experience
• The successful candidate would typically have over 5 years of experience in a product management role, ideally related to APIs.
• Experience across banking, loyalty and travel sectors is beneficial
• Relevant degree is desirable
• They may have further qualifications related to digital product management

Application details
Should you wish to apply for the above position, please send your covering letter and C.V. to the Recruitment Team by clicking APPLY now.

Please advise the Recruitment team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process.

Key Words: Product Manager, API, Product Management.

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