Pensions Administrator - 12 month FTC

Spring Technology
South Shields
17774.00 GBP Annual
14 Oct 2016
11 Nov 2016
Contract Type
Full Time

Pensions Administrator - 12 Month FTC

The Company
Spring Technology are working in partnership with a large service provider to recruit a talented Pensions Administrator with a passion for customer service, to join their team in their South Shields office!

This role is paying GBP17,774 per annum + excellent benefits!

The Role
The main purpose of the role is to deliver transactional Pensions services through to multiple clients on the basis of a Shared Service Operation. You will be required to meet rigorous service level requirements and provide excellent customer services through best practice processes.

*To ensure that all required pension processes and associated documents are completed/issued effectively, accurately and in a timely manner.
*To follow documented procedures/processes and adhere to the terms of the Client SLA and associated agreements in order to meet customer requirements
*To adhere to all deadlines as indicated on the monthly processing timetable and associated procedures
*To process all appropriate information received from the Customer and investigate as appropriate and in consultation with the customer when information is incomplete or inaccurate
*To ensure security, data protection and confidentiality is maintained on all systems used
*To log all enquiries/issues as per the agreed procedure, investigate and ensure resolution within agreed timescales.
*To remain up to date on pension policies and procedures
*To escalate at the earliest opportunity when obligations to Clients or other departments cannot be met
*To behave at all times in a professional manner including in all communications internally and externally

*Experience of working in a very busy pensions department dealing with large volumes of data
*Excellent organisational skills
*A clear understanding of the importance of security, integrity and confidentiality and the ability to apply this
*Ability to demonstrate a strong customer focus and a passion for high quality service delivery
*Ability to communicate effectively to customers and colleagues at all levels and adapt communication style as appropriate
*Candidates with experience of HR/Payroll Administration and data input will also be considered

This role is paying GBP17,774 per annum + excellent benefits!

This role is based in a reputable company that is looking to recruit people who have a passion for service, if you want to work in a team of like minded people, apply for this role now.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.