Customer Service Officer

Trafford Park, Greater Manchester
14 Oct 2016
11 Nov 2016
Contract Type
Full Time

Our client is seeking a Customer Service Officer to join a busy and expanding team. You will become familiar with the full product portfolio, and have an overview of associated manufacturing processes.

Working within a team handling all aspects of customer requirements from enquiry stage to end-use.

Act with accuracy and in a timely manner, both internally and externally.

Work within the parameters of the Quality Management System [QMS].

Record actions as appropriate within the Salesforce CRM Platform and/or ERP System.

Reporting to the Team Leader – Customer Service.


  • Follow-up customer leads and enquiries [via telephone, e-mail or Salesforce], providing quotations as required.
  • Enter customer orders [home trade and export] into the ERP system.
  • Monitor and administer each order entered, through to final shipment and invoice, recording changes in order status within the ERP system.
  • Arrange transportation/delivery of samples and customer orders, as required.
  • Assist with the satisfaction of customer complaints, in accordance with the QMS.
  • Maintenance of the customer database.
  • Involvement in Telemarketing, as required.
  • Report any non-conformance in QMS sales procedures to the Team Leader.
  • Liaise closely with Regional Market Managers, Agents & Distributors.
  • Provide reports for Regional Market Managers, as required.
  • Substitute for other members of the Customer Service/Sales Support Team, as directed by the Team Leader.
  • Acquire an understanding of general systems within the administrative office so as to allow interchange of duties as required.
  • Participate in quarterly inventory of stocks, as required.

Apply for Customer Service Officer

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.