Customer Experience Agent

£18,000 - £22,000 DOE
14 Oct 2016
11 Nov 2016
Candidate Services
Contract Type
Full Time
Position: Customer Experience Agent
Location: Camden, North West London
Salary: £18,000 - £22,000 (Dependent on Experience)

The Company:
Our client is a Google Trusted Agency providing cutting edge online marketing services including dynamic virtual tours that showcase businesses online.

Their fast-paced business launched in London in early 2016. They have significant backing from their parent company which has super charged their growth.

They are now looking for charismatic individuals who can match their ambition and help them become the global leader within their industry.

If you’re looking for a rewarding role with the potential for career progression, we’d love to hear from you!

The Customer Experience Agent Role:
The main purpose of this Customer Experience Agent role is to manage all customer support activities, and to provide an industry leading customer service experience to all clients.

Key Responsibilities:
  • Act as the first respondent for reviewing and resolving any customer enquiries
  • Ensure all customer enquiries and complaints are dealt with promptly and escalated where necessary
  • Be the day-to-day customer liaison, always going above and beyond expectations
  • Be empowered to plan and prioritize your workload to ensure a quality level of customer support
  • Continuously improve and develop the customer experience
  • Ensure all enquires are recorded efficiently
  • Provide quick and accurate reporting where required
  • Gather legitimate market intelligence and customer feedback
  • Other miscellaneous administration tasks as required
Skills & Experience Required:
  • A track record and at least two Years experience in a customer support or customer service role
  • Proficiency in MS Excel, Word and Outlook as well as understanding of CRM systems
  • Excellent communication and presentation skills
  • A confident, determined and highly organised approach
  • An in-depth knowledge of customer service principles and practices
  • The ability to work in a fluid environment
  • Excellent multi-tasking skills and the ability to work to strict deadlines
  • An understanding of Google, SEO, online marketing or e-commerce would be advantageous
Personal Attributes Required:
  • Enthusiasm and energy
  • Self-motivated, proactive and has the ability to work autonomously
  • Team player – supports their peers and demonstrates qualities for future team leadership
  • Determined and results focused, driven to achieve successful outcome
  • High level of personal resilience, integrity and ability to maintain a sense of humour in adverse situations
  • Clear and concise when communicating
  • Responds rapidly, concisely and with confidence to customer enquiries
You will be joining a team of professional, highly motivated people with a passion to deliver high performance and taking care of their customers.

So, what are you waiting for? To apply for this exciting Customer Experience Agent opportunity, click the “Apply Now” button.

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