CN4752 - Tenancy Sustainment Officer
You will engage with new and existing council housing tenants who have, or are at risk of having, difficulties maintaining their tenancies because of rent arrears. This post is part of a joint initiative by Housing and Finance Services.
You will work closely with housing and finance team members and build up excellent working relationships internally and externally to ensure that all available resources are utilised to reduce the likelihood of a tenancy failing. You will be responsible for providing a proactive service to tenants mainly helping them to deal with their rent arrears. You will carry this out through motivational interviews, referrals to support providers as well as making sure that tenants are fully aware of the consequences of non-payment and enforcing of tenancy conditions if required.
You are advised that this post will involve some planned out of hours working agreed in advance.
This post is temporary until December 2016 due to budget restrictions.
For an informal discussion please contact Alison Vass on (01324) 504073.