Concierge
- Recruiter
- Viking River Cruises
- Location
- United Kingdom
- Salary
- Competitive
- Posted
- 12 Oct 2016
- Closes
- 28 Oct 2016
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Position: Concierge
PURPOSE OF POSITION
Together with the Program Director you ensure fullest guest satisfaction and assist with shore-excursion activities and organization of entertainment programs in accordance with Viking River Cruises Standards. The concierge will have the emotional intelligence to handle both, larger groups and individual travelers in order to provide arrangements that suit the needs of all types of guests. Your will make arrangements for individual travelers that would not be possible for a large group and therefore need the expertise of a knowledgeable concierge. At the same time the concierge will need to show efficiency and courtesy handling large groups in a professional and organized manner.
ASSIGNMENTS/RESPONSIBILITIES
Assistance in organization of embarkation and disembarkation
Coordination, confirmation and assistance with passenger departure arrangements and other travel connections (e.g. flight changes)
Organizing guest information documents (city maps / brochures / handouts)
Assistance in production of the daily program
Assistance to guests with lost luggage
Active guest relations and presence during onboard events
Active networking with vendors and colleagues
Assistance with presentation of guest entertainment
Update of onboard Infotainment system
Assistance with coordination of all shore excursions (including audio equipment)
Assistance with the processing of the onboard bookings
Occasionally accompanying excursions and walks
Assistance with coordination and reconfirmation of external entertainers
Assistance with Front Office tasks (depending on vessel)
Support to Captain, Hotel Manager and Program Director with safety drills
Assistance for guests in case of illness / accident
Concierge desk hours in accordance with Front Office duties /cruise layout
Conduction of inventory according to instructions
Maintenance and arrangement of guest library, incl. display of
destination-specific books
Assistance in other departments upon instruction from supervisors (if required)
Performance according to company standards and HACCP rules
Organization of luggage duty on embarkation and disembarkation
Participation in loadings
Supervisor: Hotel Manager
Receives instructions from: Hotel Manager, Program Director, Corporate Program Service Manager, Corporate Operation Manager
DUTIES
The holder of the position undertakes not to pass over the company's information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
Conduct and appearance in accordance with the rules and regulations of Viking River Cruises AG
QUALIFICATION PROFILE
Graduated education in hotel / tourism industry
Min. 1 year professional experience in same or similar position
International experience / experience on a ship is an asset
Passionate about delivering high quality, personalized service to our guests
Passionate and knowledgeable about directing our guests to any location and/or to any product in the ports on our cruises
Experienced public speaker
Excellent English skills, other languages (German and French) are an asset
Good computer knowledge (Office, MXP), administrative experience
Excellent organizational and communication skills
Ability to work independently, service-oriented and guest focused
Flexibility and stress resistance, team player, commitment
Positive and extravert personality, neat appearance
GUIDELINES AND REGULATIONS
Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform Regulation
Viking Cruises?? offers destination-focused river and ocean cruises that are carefully designed with a mix of cosmopolitan cities and collector ports. Founded in 1997 as Viking River Cruises, the company has undergone rapid expansion in the river cruise industry, holding the largest market share and operating the largest fleet with 52 modern river vessels including innovative and award-winning Viking Longships??. In 2013, Viking?? announced the launch of its ocean cruise division leveraging the company's managerial experience in ocean cruising as well its success in the river cruise sector.
Viking employs nearly 4,000 of its own highly trained, English-speaking crew worldwide-all dedicated to making its guests' stay memorable. Viking's Swiss management team overseas global operations-from shore excursions to catering and nautical-and offers Viking College, a custom employee training program. Viking has one of the highest retention rates in the industry due to its comprehensive compensation package, employee-friendly benefits and team building spirit.
Viking Cruises is an equal opportunity employer.
PURPOSE OF POSITION
Together with the Program Director you ensure fullest guest satisfaction and assist with shore-excursion activities and organization of entertainment programs in accordance with Viking River Cruises Standards. The concierge will have the emotional intelligence to handle both, larger groups and individual travelers in order to provide arrangements that suit the needs of all types of guests. Your will make arrangements for individual travelers that would not be possible for a large group and therefore need the expertise of a knowledgeable concierge. At the same time the concierge will need to show efficiency and courtesy handling large groups in a professional and organized manner.
ASSIGNMENTS/RESPONSIBILITIES
Assistance in organization of embarkation and disembarkation
Coordination, confirmation and assistance with passenger departure arrangements and other travel connections (e.g. flight changes)
Organizing guest information documents (city maps / brochures / handouts)
Assistance in production of the daily program
Assistance to guests with lost luggage
Active guest relations and presence during onboard events
Active networking with vendors and colleagues
Assistance with presentation of guest entertainment
Update of onboard Infotainment system
Assistance with coordination of all shore excursions (including audio equipment)
Assistance with the processing of the onboard bookings
Occasionally accompanying excursions and walks
Assistance with coordination and reconfirmation of external entertainers
Assistance with Front Office tasks (depending on vessel)
Support to Captain, Hotel Manager and Program Director with safety drills
Assistance for guests in case of illness / accident
Concierge desk hours in accordance with Front Office duties /cruise layout
Conduction of inventory according to instructions
Maintenance and arrangement of guest library, incl. display of
destination-specific books
Assistance in other departments upon instruction from supervisors (if required)
Performance according to company standards and HACCP rules
Organization of luggage duty on embarkation and disembarkation
Participation in loadings
Supervisor: Hotel Manager
Receives instructions from: Hotel Manager, Program Director, Corporate Program Service Manager, Corporate Operation Manager
DUTIES
The holder of the position undertakes not to pass over the company's information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
Conduct and appearance in accordance with the rules and regulations of Viking River Cruises AG
QUALIFICATION PROFILE
Graduated education in hotel / tourism industry
Min. 1 year professional experience in same or similar position
International experience / experience on a ship is an asset
Passionate about delivering high quality, personalized service to our guests
Passionate and knowledgeable about directing our guests to any location and/or to any product in the ports on our cruises
Experienced public speaker
Excellent English skills, other languages (German and French) are an asset
Good computer knowledge (Office, MXP), administrative experience
Excellent organizational and communication skills
Ability to work independently, service-oriented and guest focused
Flexibility and stress resistance, team player, commitment
Positive and extravert personality, neat appearance
GUIDELINES AND REGULATIONS
Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform Regulation
Viking Cruises?? offers destination-focused river and ocean cruises that are carefully designed with a mix of cosmopolitan cities and collector ports. Founded in 1997 as Viking River Cruises, the company has undergone rapid expansion in the river cruise industry, holding the largest market share and operating the largest fleet with 52 modern river vessels including innovative and award-winning Viking Longships??. In 2013, Viking?? announced the launch of its ocean cruise division leveraging the company's managerial experience in ocean cruising as well its success in the river cruise sector.
Viking employs nearly 4,000 of its own highly trained, English-speaking crew worldwide-all dedicated to making its guests' stay memorable. Viking's Swiss management team overseas global operations-from shore excursions to catering and nautical-and offers Viking College, a custom employee training program. Viking has one of the highest retention rates in the industry due to its comprehensive compensation package, employee-friendly benefits and team building spirit.
Viking Cruises is an equal opportunity employer.