Guest Relations Intern - Camden Dining

Camden Dining Group
United Kingdom
12 Oct 2016
28 Oct 2016
Contract Type
Full Time
Guest Relations Intern- Camden Dining

We are offering a fantastic opportunity to work with some spectacular and award winning venues such as Shaka Zulu, Gilgamesh and The Cuban, which are based in the heart of Camden.

We have a new position open for a Guest Relations intern, to assist the Guest Relations manager with daily duties for our venues at Camden Dining. The position is for Monday- Friday, hours will be from 10am-4pm, and we will be providing travel expenses, and lunch each day.

Duties and Responsibilities

Assisting with monitoring our TripAdvisor accounts for our venues, and responding to negative, and positive customer reviews with an appropriate response
You will shadow the Guest Relations manager to learn how to liaise with guests and resolve any guest issues and enquires effectively and in a professional manner
Assisting to monitor social media platforms for any guest reviews that need a resolution and response
You will learn how to our Openable system to look investigate booking details and the change log, and contact relevant management to address any guest issues
Learning to assess a guest complaint and offering appropriate compensation

Skills Required

Strong command of written and spoken English
A confident and calm approach to liaising with guests
Problem solving skills
Very good communication skills
Competent IT skills would be helpful
Providing a professional and friendly service

This is a excellent opportunity learn some valuable skills in this sector and understand the workings of our dynamic and growing business.

Kindly apply with a cover letter and CV, and we will be in touch with successful applicants.