Head Waiter/Waitress - New Milton

Juice Hospitality
New Milton
12 Oct 2016
06 Nov 2016
Contract Type
Full Time
Juice Hospitality are recruiting for an experienced Head Waiter or Head Waitress to join an award winning luxury hotel in Hampshire. This role will involve supervising a team who are responsible for serving guests in a prestigious 3 AA rosette restaurant. You could find yourself delivering freshly based croissants to guest suites for breakfast, serving delicious afternoon tea or working in the fine dining restaurant in the evening.


To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
To communicate with other Restaurant staff and departments.
To assist the Restaurant Manager and his Assistants in keeping the morale of the Team up through social and educational events.
To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times.
To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.
To take responsibility for service in the area of the Restaurant under your responsibility during your shift.
To assist the Restaurant Manager and his Assistants in the preparation and presentation of training programmes, briefings and SOP's.
To report, monitor or handle small disciplinary matters.
To be aware and promote all services offered in the Hotel.
To ensure that all guest wishes are met so far as is reasonably possible.
To ensure that all staff call guests by their correct name and title.
To assist with the Restaurant administration as allocated at twice monthly Management meetings.
To welcome, sit and take food orders from guests in the Lounge or Restaurant.
To ensure that service is at all times performed in a professional manner following standards set.
To ensure that the billing procedure is thorough, correct and signed at completion of each meal.
To collate information and feedback while attending all staff briefings before each service.
To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager and his Assistants.
To ensure overall responsibility of the running of your station, private function or room service.
To assist in preparation, presentation and recording of trainings sessions.
To maintain good communication between Kitchen/Restaurant and other departments on a daily basis re specials, shortages and special dietary requirements.
To ensure that the Restaurant and Room Service areas are maintained to a high standard of cleanliness.

Similar experience within a 4* or 5* hotel or venue is essential. This fantastic role offers an exceptional progression path, a generous basic salary, service charge payment and local staff accommodation if required.

Please apply to Juice Hospitality today with your up-to-date current CV and one of our Recruitment Managers will contact you to discuss the role in more detail.