IT Support Technician Team Leader - Newark
We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Join the UK's number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE This is an exciting opportunity to join the Village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with your team, act as the 'face of IT' responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2 nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1 st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages. HOURS OF WORK You will be contracted to work 160 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. Your shifts will be allocated across a 7 day working rota between the hours of 8am to 8pm. You will also participate in the out of hours on call rota. ABOUT YOU Essential requirements: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2 nd line IT Support environment Support and extensive trouble shooting ability Desirable requirements: Thorough understanding of PC's, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions Closing date: 18 October 2016 at 12 Noon. 1 st Interviews to take place w/c 31 October 2016.