Administration Assistant

This insurance services provider is looking to recruit an Administration Assistant to be responsible for providing Administrative support to the sales and consultancy team. Supporting managers and employees through a variety of tasks related to organisation and communication. The role includes communicating via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.

Key Responsibilities:

- Manage the consultancy departments inbox, delegating and logging all contracts for review
- Manage the sales team's inbox responding to all customer queries or allocating to a member of the team as appropriate.
- Process insurance cancellations, keeping a log and producing a monthly report
- Process automatic renewals of insurance and communicate this to the customer by mail and email
- Organising incoming mail for the business
- Liaise with the accounts department regarding payments received and log in the customer account.
- Monitor customers who are referred to them, organise and distribute customer incentives accordingly.
- Apply changes to customer accounts and update policy documentation as required
- Liaise with the accounts department and sales team in order to reconcile abnormalities in payments received
- Contact customers in order to collect missing information from applications
- Track, update and record referred insurance applications and produce a monthly report
- Log and process insurance declarations, invoicing scheme providers
- Generate and sent commission statements to accounts and partners.

Skills/Qualifications Required:

Successful candidate is likely to have a proven track record in this field of work. Relevant qualifications are an advantage but not essential

Working as part of a small team the role requires the following attributes:

- Good communication skills
- Organised, methodical and consistent approach to work
- Ability to adapt to change and show initiative
- Ability to prioritise workload to meet strict deadlines
- IT literate
- Accuracy and attention to detail

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