French and Italian Speaking Customer Care Advisor - C242TP

City of Bristol
£23k pa + Benefits
13 Oct 2016
10 Nov 2016
Contract Type
Full Time

French and Italian Speaking Customer Care Advisor
Customer service, Administration, Reports, Complaints , KPI, Customer Support, Customer Care, Data input, CRM, SAGE, Telephone, Email ,Enquiries, Fluent in French, Fluent in Italian.
Salary: £23k pa + Benefits
Location: Bristol, Avon
Easily commutable by car or train from Yatton, Bristol, Street, Weston-Super-Mare, Bath, Cardiff, Newport, Chippenham, Ilchester, Bridgewater, Tauton, Williton, Chepstow, Thornbury, Avon, Somerset.
Ref: C242TP

*** Own transport preferable due to location ***

VIEW JOB DESCRIPTION > APPLY NOW. Please visit the French Selection UK website, vacancies section, search job reference: C242TP.Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established and long-standing UK company.

Main duties:
To be the first point of contact for advice and support with customers and deliver a professional, efficient and timely service.

The Role:
- To deliver Excellent Customer Service and be an ambassador of the brand
- To process enquiries (Telephone & Email ) in a timely fashion
- To manage and ensure proactive customers communication
- To investigate and resolve customer’s complaints as per company guidelines and work towards an exceptional service and satisfactory outcome
- To keep accurate records and data input in accordance with company’s KPI
- To compile reports of customer services activities (Enquiries, complaints etc.)
- To liaise with external customers and suppliers
- To create & maintain information on the company database
- To identify system improvements
- To support other ad-hoc activities/ departments such as reception as and when required
- To keep in line with company’s guidelines & procedures

The Candidate:
- Fluent in French and Italian as well as English is Essential (Written and spoken)
- Excellent and confident communication skills
- Proactive, positive, and reliable
- Computer literacy (Microsoft packages) Sage CRM knowledge desirable
- Ability to work autonomously
- Ability to deal with multiple tasks and work under tight deadlines
- Flexibility to deal with changing priorities and tasks
- Own transport and driving license preferable

Salary: £23k pa + Benefits

*** Own transport preferable due to location ***

French Selection UK - The leading consultancy specialising in the recruitment of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.