Customer Service Officer

Portsmouth, Hampshire, England
13 Oct 2016
10 Nov 2016
Contract Type
Full Time
About you
*Ability to promote customer advocacy, building new and deepening existing relationships to assist with their financial requirements
*Team work - display a 'One Team' approach to working in teams within and across the business area
*Professional approach to daily work activities, maintaining high standards of personal conduct and appearance
*Product knowledge
*Technology skills e.g. basic PC skills (Word, Excel), ability to use ATMs and Digital Banking
*Understanding of Bank's sales, service, and risk processes
*Working knowledge of relevant systems and making banking easy
*Branch banking processes and procedures e.g. cash & service

What you'll get in return
*Upon joining the team, you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
*Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
*A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.