Application Support Analyst

Swansea, Wales
£25000 - £35000 per annum
13 Oct 2016
10 Nov 2016
Recruitment Genius Ltd
Contract Type
Full Time
An Application Support Analyst is required to join a leading technology provider and software development house within the financial industry, with over 30 years' experience. They specialise in the development of C# and .Net web applications for a diverse customer base spread across the UK and Europe.

You will be joining a highly collaborative environment where all members of the team are encouraged to engage with both internal and external customers, and everyone has a voice. You will have a direct impact on how they develop their products and services whilst gaining exposure to a diverse range of challenges.

Key responsibilities will include:
- Providing 3rd line technical support to their customers via various channels
- Assist with 1st and 2nd line to apply repeatable fixes to issues
- Support their enterprise level web based application
- Ensuring that all support queries are resolved to the Customers satisfaction
- Pro-active monitoring of customers implementations and environments
- Producing user and technical documentation
- Identifying and implementation optimisations and continuous improvements
- Installing and co-ordinating the release of bug fixes and system updates
- Engage stakeholders to capture feedback and ensure that software meets the customer's needs
- Maximise own performance by ensuring that both technical and behavioural skills remain up to date by taking personal ownership

Required experience
- Minimum 3 years' experience of SQL Server 2008 and above.
- Minimum of 3 years' relevant experience of technical support role
- Understanding and using SQL Server to query / amend data
- Windows server 2008 onwards
- Ability to write technical and support documentation

Advantageous but not essential
- IIS 7.0 above
- Networking and OS knowledge
- MS Visual studio

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